UJET Connect Provides Seamless Cloud Migration for Contact Center Customers of Legacy On-Premises Providers

Customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s most advanced contact center platform, today announced UJET Connect, a new option for customers to easily expedite their transition to the UJET cloud platform. Due to recent developments in the contact center solutions marketplace, in addition to global changes to the modern workplace, many companies are now facing an immediate need to move away from their existing platform. UJET Connect offers a seamless migration method rather than a “rip and replace” approach for customer service providers whose current solution will no longer be supported or cannot meet their rapidly changing needs.

“Customer service is the heart and soul of every company and the contact center is the primary communications conduit with the customer. That direct connection must always be open and available,” said Anand Janefalkar, founder and chief executive officer, UJET. “Service consistency and business continuity for the contact center is fundamental to the success of every company, and UJET Connect ensures a fast, easy, and uninterrupted transition to the cloud for new UJET customers.”

UJET Connect is a program that offers a phased roadmap and blueprint to contact center transformation with a seamless migration process from legacy platforms, including hybrid and on-premises systems. UJET Connect offers these customers both a pathway to the cloud along with commercial incentives to reduce the risk and cost of transitioning from outdated and inflexible solutions. In addition to incentives, UJET is offering a comprehensive, pre-migration assessment package at zero-cost to all Cisco, Avaya, and Genesys customers. UJET Connect includes:

• A business case assessment, cost-benefit analysis and requirements consulting for moving to the cloud
• A complete catalog of current state and capabilities
• An in-depth gap analysis of current versus desired future state
• A phased roadmap and blueprint for the migration process from Cisco, Avaya, or Genesys to achieve that future state

“Nearly 33% of companies still use on-premises or hybrid contact center solutions, and 67% have to allow agents to work from home, full- or part-time. The changing workplace alone is cause to consider more flexible cloud platforms,” says Robin Gareiss, chief executive officer and principal analyst, Metrigy. “UJET Connect gives CX leaders the information they need to make an educated decision. I particularly like the business case assessment and cost-benefit analysis which are particularly valuable because they directly link the value of the platform to addressing each organization’s problems and opportunities.”

UJET continues to deliver disruptive innovation to the contact center market, bridging the technology gap between outdated customer service infrastructure and modern consumers. UJET has been recognized by G2 as a Leader for 10 consecutive quarters, won 2022 Best of Enterprise Connect Overall, and is partnered with Google on its Contact Center AI Suite. Through a consistent cadence of innovations, UJET has advanced the contact center space with cloud solutions that address and eliminate traditional design flaws and conventional approaches to customer service operations. With modern solutions backed by the progressive capabilities of the cloud, customer service providers are future-proofing their operations with UJET, the world’s most advanced contact center.

ABOUT UJET:

UJET is the cloud contact center platform for businesses who put trust at the heart of their customer experience. Our one-of-a-kind architecture and award-winning CX Intercloud deliver the most dependable foundation for security, reliability, and scale across cloud contact center operations. With UJET, organizations gain a full voice and digital engagement suite that’s equipped with smart device capabilities, powerful AI, and advanced analytics – all intuitively designed to make life easier for everyone involved. From customers and agents to supervisors and executives, UJET delivers meaningful operational efficiency, higher interaction quality, and mission critical stability. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets all trust UJET to enable exceptional customer experiences. So can you.

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