UJET Announces Reseller Partnership with Laivly to Deliver AI-Powered Agent Acceleration and Simplified CCaaS Ecosystem Management

Leading AI-powered customer experience companies partner to drive faster ROI, stronger agent retention, and simplified AI ecosystem management for enterprise contact centers

SAN FRANCISCO--(BUSINESS WIRE)--UJET, a leader in AI-powered contact center innovation, today announced a new strategic reseller partnership with Laivly, a leader in AI-powered agent assist technology. UJET customers will be able to procure Laivly’s proprietary AI agent, Sidd, directly through UJET’s existing contracting and commercial framework. Through this partnership, UJET customers can leverage their existing UJET agreements for Laivly purchases, simplifying procurement for quicker deployments and time to value.

This partnership is designed to streamline the adoption of cutting-edge AI solutions, allowing UJET customers to accelerate their time-to-value, consolidate their CCaaS and AI ecosystem spend, and immediately drive measurable improvements in contact center efficiency and agent retention.

“It's no surprise that UJET expanded its CX arsenal to include Laivly AI. UJET has always been one of the more open CCaaS platforms, whether it's running on hyperscaler platforms or integrating with various Quality Management and Workforce Optimization providers. UJET and Laivly already have joint implementations that demonstrate the value of the combination,” said Dave Michels, Principal Analyst and Founder of TalkingPointz. “We knew AI was changing CX, but it's also becoming clear that multiple AI services are necessary for platforms to meet the diverse needs of their customers. Laivly’s powerful AI co-pilot, Sidd, becomes an additional way for UJET’s customers to seamlessly accelerate ROI, automate services, and empower agents.”

The partnership directly addresses key challenges faced by enterprise contact centers, focusing on three strategic areas:

• Accelerate the Path to ROI: Leveraging Laivly’s streamlined platform, UJET customers can implement the solution and realize a return on investment in less than 30 days. This immediate deployment model bypasses the typical complexity associated with custom AI projects.
• Empower and Retain Agents: Laivly’s AI agent, Sidd, functions as a smart co-pilot, providing real-time guidance, automating tedious tasks like case notes, and enabling agents to be up to 2x faster. This empowers new hires to perform at the level of tenured staff immediately, reducing agent stress, improving job satisfaction, and curbing high turnover rates.
• Future-Proof the Customer Experience: The Laivly solution features the no-code 'Sidd Studio', which puts configuration power directly into the hands of business users. This agility allows organizations to quickly configure AI-driven workflows and insights to adapt to evolving customer needs without reliance on development cycles or complex custom integrations.

“The biggest challenge with AI in the contact center is implementation and speed to value,” said Jeff Fettes, CEO of Laivly. “Laivly was built for fast planning, fast deployment, and fast ROI. This gives brands a foundation they can build on with highly configurable, brand-specific solutions. UJET has set the standard for modern CCaaS, and together we’re making it easier than ever for brands to see results from day one.”

UJET and Laivly will be exhibiting at CCW Nashville, October 22-24, 2025, where attendees will be able to see the power of UJET’s CCaaS platform and Laivly’s AI-powered agent assistant tools in action.

Read more about the UJET and Laivly partnership at ujet.cx.

About UJET
UJET leads the way in AI-powered contact center transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of the customer journey and contact center operations to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

About Laivly
Laivly helps the world’s leading brands operationalize AI in the contact center with the help of Sidd, our AI platform.

Sidd is designed to translate artificial intelligence into measurable results by integrating directly into existing customer service operations. Each deployment is configured to align with a brand’s unique business operations and goals—ensuring AI delivers practical impact, not abstract potential. With Laivly, AI becomes an everyday driver of data, consistency, and customer satisfaction.