LOS ANGELES--(BUSINESS WIRE)--Susan Sobbott, previously President of Global Commercial Services at American Express, joined Bambee’s Board of Directors in October and brings with her expertise in financial services and B2B go-to-market strategies, including deep SMB insight. She’s a skilled operator and a board member focused on cultivating healthy corporate cultures that value diversity and inclusion, accountable and caring leadership, disciplined risk management, and delivering excellence consistently for customers while executing strategies that align with the company mission. Together with the leadership team at Bambee, she will contribute her knowledge to develop unrivaled service for our customers, the small American business, that is both accessible and affordable.
“Bambee customers trust us deeply. We help them navigate some of the most emotional, anxiety-inducing problems imaginable. As we continue to scale, building compounding trust equity with our customers is paramount for our brand. American Express also believed this to be true about their business. Susan charted the course toward realizing the value of delivering exceptional customer service. Bambee’s board and I are thrilled she’s decided to join us. As CEO, I know her insight and decades of experience in business and customer strategy will have a profound impact on our ability to execute our mission,” says Allan Jones, Founder & CEO, Bambee.
Sobbott is a passionate believer in small business as a core pillar of the American economy. She is a board member at WEX, a global commerce platform with the goal of simplifying the running of a business, and advisor to other B2B, mission-driven, high-growth companies such as Kargo, Wealth, Mentorcloud, Kinnos, Skeps, Withco - a property ownership platform for small businesses, and Ogilvy Consulting - a mission-driven org focused on creating innovation and serving clients in the financial services sector. In addition, she is a founding faculty member of Conscious Business Leadership Academy - a program focused on exposing CEOs to the principles and practices of Conscious Capitalism, and a long-time advocate of female founders and executive leaders.
As the former President of Global Commercial Services, Sobbott helped American Express provide its customers with the best experience in the industry, resulting in American Express ranking #1 in customer service by J.D. Power repeatedly over the last decade and consecutively over the previous three years. In addition, she led the $10 Billion division dedicated to serving the payments and cash flow needs of companies around the world, ranging from small businesses to global enterprise clients. In her 28-year career at Amex, she led Consumer and Small Business verticals, catalyzing innovation on a range of functions such as B2B product, branding, customer experience, marketing, and risk management. Most notably, Sobbott founded the “Shop Small'' movement through Small Business Saturday and has developed many programs to increase the success of entrepreneurs.
Sobbott says, “I’m excited to join the team at Bambee in their quest to deliver professional, dedicated HR support to the people who make the small businesses that we rely on reach their full potential.”
Bambee turns HR on Autopilot for America's Smallest Companies. Founded in 2016 and crafted and designed specifically for small businesses, Bambee helps resolve critical HR issues before and after they arise. Its automation technology, combined with Bambee’s dedicated HR Managers, streamlines traditional HR workflows to automate and guide the fundamentals of good HR Practice. The company is based in Los Angeles with almost 200 employees and has raised nearly $70M in venture capital. They are pleased to serve business owners, and the hundreds of thousands of employees across the U.S. Bambee’s investors include QED Investors, Alpha Edison, SoftBank, Greycroft, and Mucker Capital.
For more information, visit www.bambee.com.