Pair Team Appoints New Chief Product Officer and Head of Care Operations to Executive Leadership Team

New leaders will help advance the company’s mission to connect underserved communities to much-needed high-quality care

Pair Team has appointed Todd Anderson as Chief Product Officer to lead and facilitate the creation and continuous improvement of the company’s technology platform. (Photo: Business Wire)

SAN FRANCISCO--()--Pair Team, the tech-enabled team that connects underserved communities to high-quality care while addressing patients' barriers to care, announced today that Todd Anderson and Connie Kim have joined the company’s executive leadership team. Anderson will serve as Chief Product Officer and Kim will serve as Head of Care Operations.

As CPO, Anderson will lead and facilitate the creation and continuous improvement of Pair Team’s technology platform, which enables primary care clinicians and administrators to deliver high-quality care to underserved and complex patient populations. He is a strategic leader, visionary and team supervisor. Anderson is an advocate of Pair Team’s mission to transform how patients interact with the health care system to improve outcomes and lower the cost of care.

“Never before has reimagining the operations of primary care been so necessary – to infrastructurally improve outcomes while reducing costs,” said Pair Team co-founder and CEO Neil Batlivala. “Our model is built to wrap-around existing clinics to be impactful on day number one and automate operations to ensure evidence-based standards of care are met.”

As Head of Care Operations, Kim will be responsible for building and scaling Pair Team's care model across various healthcare systems to ensure that whole person care is delivered to the communities that need it most. She will strive to bridge the gap in access for our most vulnerable populations with highly complex health and social needs. Kim said she joined Pair Team, “To build the operational infrastructure that stops the revolving door, meets this population where they are, and supports holistic healthcare.”

Despite the pandemic, which caused patients to avoid medical offices and health care, Pair Team tripled the rate of annual wellness visits and increased revenue by over 40% for clinics in 2021. Pair Team is operational at 20 clinics covering 32,000 lives across two of the largest counties in California, and is contracting with additional health centers and clinics to address core staffing issues while enhancing patient relationships and delivering on their mission to connect underserved communities to much needed high-quality care.

About Pair Team

Pair Team, co-founded by Neil Batlivala and Cassie Choi, RN, is a tech-enabled operational platform that partners with safety-net providers that offers care to those in the community who have been left behind by the traditional health care system. Through technology driven by automation, Pair Team provides wrap-around virtual care teams and community health workers that connect underserved communities to high quality care, including those experiencing homelessness, severe mental illness, substance use, and other high needs individuals. Pair Team provides a comprehensive solution that addresses health care staffing shortages while providing a personalized, high-touch patient experience that addresses core barriers to care such as lack of transportation, housing/food insecurity and mobile phone access. To learn more about Pair Team, visit:


Katie Brashear, senior publicist

Release Summary

Pair Team appointed Todd Anderson as New Chief Product Officer and Connie Kim as Head of Care Operations to the company's executive leadership team.


Katie Brashear, senior publicist