SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Liveops, Inc., a leading virtual contact center is celebrating National Customer Service Week across the U.S. Tens of thousands of agents and hundreds of employees will participate in the week-long celebration from October 3 to 7, 2022.
"We’re a people-powered business, working tirelessly on behalf of Liveops entrepreneurial agents, enterprise clients and dedicated employees to provide exceptional experiences to people around the world,” says Greg Hanover, CEO, Liveops. “We exist to improve people’s lives and attribute our growth and success to living this purpose every day. This week is about celebrating the hard work employees and agents demonstrate to each other, and our customers. I am grateful for their passion and initiative.”
Liveops has seen significant growth within the agent community over the past year. Despite the talent shortage that is impacting organizations across the country, Liveops successfully on-boarded more than 30,000 new agents in the first half of 2022. The Company points to its unique VirtualFlex Platform, as the reason for this growth. “Liveops VirtualFlex Platform attracts people who desire autonomy and flexibility to work around their lives,” says Hanover. “These independent business owners are experienced, empathetic individuals who deliver excellent customer experiences every day.”
As retail, healthcare, insurance, hospitality and other businesses experience strain on their contact center infrastructures to deliver great customer experiences, having an agile, flexible contact center model for planned – and unplanned – events is a business continuity imperative. Celebrating Customer Service Week is one way that Liveops continues to live its purpose, recognizing and empowering agents on the front lines.
“CX (Customer Experience) Day/Customer Service Week is a time we honor the hard work of Liveops agents, employees and customers in purposeful ways,” says Stacy Sherman, Liveops VP of Agent Experience and Marketing. “CX Day is a top-down and bottom-up initiative for us. It reminds me of Mother's Day or Father's Day – a time when we intentionally express gratitude to people who matter in our lives. We don’t stop appreciating people all other days. Yet, we deliberately take the first week in October to pause, reflect and celebrate as part of our human-centered culture.”
Liveops is celebrating Customer Service Week through a variety of internal and external initiatives, including lunch-n-learns, daily email messages, agent spotlight and customer appreciation videos, and department-wide celebration events and activities. “Every person throughout the organization has a customer experience role,” adds Sherman. “People who are looking for ways to learn more should watch my LinkedIn Live episode hosted by our strategic partner, Sterling, occurring Tuesday, October 4, CX Day.”
Liveops is a virtual contact center offering an agile, on-demand, skilled network of onshore virtual independent contractor agents for all customer service and sales needs. With more than 20 years of experience offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of agents, its clients, and employees for decades.
The Liveops VirtualFlex platform has reimagined customer success and engagement for hundreds of organizations across service industries such as retail, healthcare, insurance, telecom, travel and hospitality, and government. Liveops delivers superior customer experiences, faster program readiness, and increased revenue compared with traditional contact centers or other work-from-home models.
About Customer Service Week & CX Day
National Customer Service Week was created in 1991. The U.S. Congress signed a proclamation in 1992 establishing Customer Service Week as a nationally recognized event. The goal is to emphasize the importance of customer satisfaction and listening to customers as critical components of building a successful business. Since its inception, commemoration has spread across the U.S. and internationally to more than 60 countries. Celebrations this year are happening Oct 3-7, 2022.
CX Day was established ten years ago by the Customer Experience Professionals Organization (CXPA) to empower and unite companies, CX networks, and people around the world on the first Tuesday of October (4 October 2022) during Customer Service Week.