ExaGrid Achieves Certified Net Promoter Score (NPS) of +81

Over 3,600 customers with 99% on annual M&S

MARLBOROUGH, Mass.--(BUSINESS WIRE)--ExaGrid^®, the industry’s only Tiered Backup Storage solution, today announced that the company achieved a +81 Net Promoter score (NPS). NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from the range -100 to +100. NPS is often held up as the gold standard customer experience metric. The score is a measure of whether current customers would recommend ExaGrid to a friend or colleague.

This score further sets ExaGrid Tiered Backup Storage apart as a leader in its sector, due it is differentiated product architecture, as ExaGrid offers the largest scale-out system in the industry—comprised of 32 EX84 appliances that can take in up to a 2.7PB full backup in a single system, which is 50% larger than any other solution with aggressive deduplication, in addition to ExaGrid’s innovative channel programs and its exceptional customer support.

“We are obsessed with providing a product that does what we say it does, a product that just works, backed with top tier customer support with our unique model of dedicated support engineers,” said Bill Andrews, President and CEO of ExaGrid. “Our company is solely focused on offering the best backup storage possible—by improving the performance, scalability, and economics of backup, and offering the best quality product and customer support in the industry. This +81 score truly reflects our commitment and knowledge of backup storage.”

About ExaGrid

ExaGrid provides Tiered Backup Storage with a unique disk-cache Landing Zone, long-term retention repository, and scale-out architecture. ExaGrid’s Landing Zone provides for the fastest backups, restores, and instant VM recoveries. The retention repository offers the lowest cost for long-term retention. ExaGrid’s scale-out architecture includes full appliances and ensures a fixed-length backup window as data grows, eliminating expensive forklift upgrades and product obsolescence. ExaGrid offers the only two-tiered backup storage approach with a non-network-facing tier, delayed deletes, and immutable objects to recover from ransomware attacks.

ExaGrid has physical sales and pre-sales systems engineers in the following countries: Argentina, Australia, Benelux, Brazil, Canada, Chile, CIS, Colombia, Czech Republic, France, Germany, Hong Kong, Iberia, India, Israel, Japan, Mexico, Nordics, Poland, Saudi Arabia, Singapore, South Africa, South Korea, Turkey, United Arab Emirates, United Kingdom, United States, and other regions.

Visit us at exagrid.com or connect with us on LinkedIn. See what our customers have to say about their own ExaGrid experiences and learn why they now spend significantly less time on backup in our customer success stories. Check out our 100+ Gartner Peer Insight Reviews.

ExaGrid is a registered trademark of ExaGrid Systems, Inc. All other trademarks are the property of their respective holders.