Planet DDS Launches Powerful New Capability in Denticon to Support Patient Engagement

One of the only practice management software to offer this capability, Denticon gives dental practices an easy way to stay in touch with patients returning for more regular visits following the pandemic.

NEWPORT BEACH, Calif.--(BUSINESS WIRE)--Planet DDS, the leading provider of cloud-based dental software, today announced the launch of Denticon Patient Engagement—a robust patient engagement and communication capability that enables dental practices to connect with patients anytime, anywhere. Built natively within Denticon, the company’s practice management software, the new capability will help dental staff work more effectively while boosting patient satisfaction and ultimately delivering better patient outcomes at a time when inflation is driving the cost of dental services up 9.1% from a year ago.

According to a survey from Accenture, patients are 70% more likely to choose a provider that offers reminders for follow-up care via email or text. When dental practices fail to meet consumer expectations, patients search for other providers offering modern communication tools. With Denticon Patient Engagement, dental organizations can more effectively support important patient outcomes via automated appointment reminders, recurring marketing campaigns, customizable announcement messages, and more.

“We are already seeing the added value of Denticon Patient Engagement across many of our KPIs, especially our show rate which went up 18% since our implementation," said Randa Seif, Chief Operating Officer of CaliDental. "This has been a game changer for our operations both from a cost-cutting and revenue-generating perspective. Our patients have been telling us that they want to be engaged through a more tech-forward approach and the ability to text and email with Denticon has brought our patient engagement to a new level of success.”

Dental organizations with separate practice management and patient communications systems lose valuable time and resources toggling between multiple applications. Denticon Patient Engagement is built natively within Denticon Practice Management, eliminating data synchronization issues and the need for third-party software. By bringing practice management and patient communications systems onto one platform, staff members can dedicate more time to improving the patient experience.

“Historically, dental organizations miss out on opportunities to increase production because patients aren’t receiving appointment reminders. Or just as likely, patients are receiving incorrect reminders due to the inherent difficulties of syncing data across multiple applications,” says Eric Giesecke, CEO of Planet DDS. “Now, with many of our clients feeling the sting of the ongoing labor shortage along with inflation, eliminating administrative burden and enabling dental offices to engage their patients more effectively with limited staff is crucial.”

To learn more about Denticon, the new patient engagement capabilities, and why patient engagement technology is essential for a thriving dental organization, visit www.planetdds.com/blog/denticon-patient-engagement.

About Planet DDS:

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America. To learn more, visit planetdds.com.