Berkshire Hathaway HomeServices Drysdale Properties Wins National Award for “Extraordinary Customer Service” for the Fifth Consecutive Year

Among Top 35 Firms in the U.S. Receiving Coveted Q_E Award - Unique Industry Recognition

DANVILLE, Calif.--(BUSINESS WIRE)--Berkshire Hathaway HomeServices Drysdale Properties is among America’s Top 35 real estate brokerage firms based on measurable service excellence and customer satisfaction. “Winning the national Q_E Award reflects measured and independently verified customer service excellence in the delivery of the highest levels of customer satisfaction in real estate service in North America,” according to Larry D. Romito, Chairman and CEO, Quality Service Certification, Inc. (QSC), creators of the award.

The 2022 Q_E Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, from California to Massachusetts and Florida to Minnesota, spanning 22 states, and includes some of the most respected independent and well-known national and regional brand names.

In 2022, a new category of recognition, Q_E Platinum Award for 100% Customer Satisfaction, was created for offices achieving what was not believed to be possible. In this complex, emotionally charged service delivery, Berkshire Hathaway HomeServices Drysdale Properties is proud to announce that 10 of its offices have been recognized in this prestigious category.

“Our agents are not just raising the bar for customer service; they’ve committed to a whole new standard in the industry,” said Gretchen Pearson, President and CEO, Berkshire Hathaway HomeServices Drysdale Properties. “Our goal is clear: to be the best-recognized and most highly respected homeownership services brand in Northern California and Nevada. Our Drysdales are doing just that,” she added.

“At a time when consumer interest in transparency and greater accountability is very high, Berkshire Hathaway HomeServices Drysdale Properties and the service professionals electing to participate in service assessment and feedback following every transaction are setting a new and better standard for excellence. These Q_E Award recipients are virtually eliminating customer dissatisfaction,” said Romito.

Romito notes that the Q_E Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys of real customers where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.

Quality Service Certification, Inc. created the Q_E Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction.

About Quality Service Certification

Quality Service Certification, Inc., based in Laguna Niguel, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better manage, control and positively influence professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents can be accessed by visiting RatedAgent.com.

About Berkshire Hathaway HomeServices Drysdale Properties

Berkshire Hathaway HomeServices Drysdale Properties is Northern California’s and Nevada’s fastest-growing, full-service and 100% woman-owned real estate brokerage specializing in residential, luxury, relocation, commercial and property management. It is the No. 13 brokerage in the Berkshire Hathaway HomeServices network; No. 69 for sales volume as ranked by REALTrends; and No. 67 in RISMedia’s Power Broker Top 500 Report. To learn more about joining the award-winning company or finding a home or selling your home visit bhhsdrysdale.com.