Infobip Wins the Gold in SoftwareReviews 2022 CPaaS Report

User feedback earns cloud-based customer engagement platform company No. 1 ranking

SEATTLE--(BUSINESS WIRE)--Infobip Group, a global cloud communications platform company for customer engagement and leader in CPaaS solutions, today announced it is a gold medalist and has been recognized as a leader in the SoftwareReviews 2022 Communications Platform as a Service (CPaaS) Data Quadrant Report. The award is based on software users’ satisfaction relating to platform capabilities, features and support. User responses to IT industry analyst questions earned Infobip an overall composite score of nine out of 10 and a No. 1 ranking.

“We are pleased to be recognized as a gold medalist in the 2022 CPaaS Data Quadrant Report –our first recognition in this report,” said Ivan Ostojic, chief business officer at Infobip. “This award acknowledges our whole-hearted commitment and dedication to providing exceptional customer experiences for our users and highlights our continued drive to develop and innovate CPaaS capabilities and solutions that both delight and benefit our customers worldwide.”

A division of IT research and consulting firm Info-Tech Research, SoftwareReviews creates Data Quadrant Reports to provide a thorough evaluation and ranking of all software in an individual category to compare software across every dimension. The reports look at user satisfaction, business value scores, vendor capability comparisons and individual feature evolutions.

The top spot in the SoftwareReviews 2022 CPaaS Data Quadrant Report is just the latest of many industry recognitions that Infobip has received from an array of industry organizations.

Infobip was named a leader in IDC’s MarketScape: Worldwide Communications Platform as a Service report for 2021. In its Future Digital Awards, Juniper Research named Infobip CEO and co-founder Silvio Kutić a Mover and Shaker in Telco Innovation and recognized Infobip with Platinum Winner designations in 2021 in the Best PCS Provider and CPaaS Provider categories, and in 2020 as the Best PCS Provider, EMEA CPaaS Provider and Global CPaaS Provider. In 2020 Juniper Research also presented Infobip with a Gold Award as the Best Digital Identity Solution.

Rocco Research, among other key industry organizations, has also bestowed numerous honors on Infobip. That has included naming Infobip the Best A2P SMS Vendor as rated by MNOs in 2017, 2018, 2019 and 2020; the Best A2P SMS Vendor as rated by Enterprises in 2019 and 2020; a Tier 1 SMS Firewall Vendor in 217, 2018, 2020 and 2021; and the Top 10 Innovator of 2020.

In conveying some of those honors to Infobip, Jason Bryan, CEO of Rocco Research, commented: “It’s extremely rare in Rocco Research to see such wide admiration for a vendor.”

About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 650 telecom networks. In the past 12 months alone, over 5 billion people have used Infobip solutions and services. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.