BOSTON--(BUSINESS WIRE)--Year Up Professional Resources, PBC (YUPRO), the nation’s leading Opportunity Talent placement firm, today announced that they have received two awards from ClearlyRated’s Best in Staffing 2022: Best of Staffing for Client Satisfaction for the second straight year; and Best of Staffing for Employee Satisfaction.
YUPRO received satisfaction scores of 9 or 10 out of 10 from 83.9% of their clients, significantly higher than the industry’s average of 41%, and a client Net Promoter® Score (NPS) score of 80.6% also exceeding the industry average of 29% in 2021, both demonstrating the high-quality service this firm provides across the company.
“These high satisfaction scores from our clients is further validation that Opportunity Talent brings not just technical skills, but the motivation, loyalty, and grit that employers value so much,” said Michelle Sims, CEO of YUPRO. “Every decision we make as an organization is focused on both championing our untapped and underrepresented workforce and exceeding our clients’ expectations,” says Sims.
During this inaugural survey of the Employee Satisfaction Award, which aligns with Sims’ first full year as CEO, YUPRO received a score of 9 or 10 from 89.5% of internal employees resulting in an NPS of 64.7%, which exceeds the 50% global NPS standard for an "excellent" employee experience rating.
“YUPRO’s success continues to prove that corporations and society benefit by valuing Opportunity Talent as a key component of their talent pipeline strategy,” said Gerald Chertavian, founder and CEO of Year Up, Inc., YUPRO’s parent company. “It’s good business strategy, and it is key to closing the Opportunity Divide in our nation.”
ClearlyRated's Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and employees. Employees’ of winning firms report superior employee experience and firm commitment to DEI. On average, employees of winning agencies are over two times more likely to be satisfied with their staffing firm compared to those working with non-winning agencies.
About Year Up Professional Resources, PBC (YUPRO)
Year Up Professional Resources, PBC (YUPRO) is the leading Opportunity Talent placement firm offering a strategic, socially responsible alternative to the traditional corporate staffing model. Opportunity Talent refers to individuals from traditionally untapped talent pools. Our employer partners have access to a diverse talent community at various career stages who have the technical, professional, digital, and interpersonal skills required for in-demand jobs. Our shared social mission with parent company 501c3 Year Up, Inc., drives our talent placement where fair market wages, economic mobility and career progression are priority. At YUPRO, we match our 30,000+ diverse talent community with employer partners who commit to an inclusive workplace that starts with removing barriers for entry-level and middle-skill talent hiring.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score® survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality.
About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com — an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.