HEAL Software Integrates with ServiceNow to Enhance IT Workflow Automation

Provides IT Ops with Early Warning Notifications and Helps Prevent Outages

SANTA CLARA, Calif.--(BUSINESS WIRE)--HEAL Software Inc., the leader in the IT operations preventive healing space, today announced an integration with ServiceNow, the software company that delivers digital workflows that create great experiences and unlock productivity. HEAL’s offering now on the ServiceNow Store can provide its customers with an elevated experience, including advanced alert warnings based on AI/ML techniques, superior user-experience and increased productivity.

HEAL generates an early warning signal when it notices abnormal application behavior that can lead to end-user impacts, for example the recent Facebook global outage. With HEAL now part of the ServiceNow integration, operations team members are notified whenever a signal is generated by HEAL. This creates an incident ticket and provides feedback on the root cause analysis as well as a deep-dive into the problem.

“HEAL’s integration with ServiceNow is an incredible opportunity for our company to offer enhanced workflow automation to IT operations,” says Muckai Girish, HEAL’s chief sales and marketing officer. “HEAL’s expertise with observability, explainable AI and preventive healing is a perfect complement to ServiceNow’s offering. We are excited for our global customer base to benefit from this.”

To learn more about HEAL Software, visit: healsoftware.ai or access your free 30-day trial on the ServiceNow Store.

About HEAL Software Inc.: HEAL Software Inc. is the innovator of the game-changing preventive healing software for enterprise AIOps and was recently honored with the prestigious TiE50 Award for 2021, recognizing the world’s top technology and technology-enabled startups. Launched to the U.S. market in October 2020, HEAL Software Inc. aims to help digital enterprises across a broad range of industries including banking, financial services and insurance (BFSI), telecom, e-commerce, technology, travel, hospitality and healthcare become more efficient and profitable by reducing repair and response times. HEAL Software Inc. has headquarters in Santa Clara, Calif. in the U.S., as well as an R&D presence in Bangalore, India and is financially backed by Avataar Ventures. To learn more, visit healsoftware.ai and follow HEAL Software Inc. on LinkedIn, Facebook and Twitter.

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