REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated CX Assurance Platform, today announced full details surrounding the company’s annual summit, Cyara Xchange 2021. The virtual event will take place across two days from Wednesday, Oct. 13 to Thursday, Oct. 14 and will feature panels, customer success stories, and insights presented by some of the most forward-thinking customer experience (CX) leaders from across the globe. In addition, Xchange 2021 will feature a boxing theme with a keynote address suitably presented by Olympic champion and Boxing Hall of Fame member, Sugar Ray Leonard.
This year’s annual Xchange 2021 virtual event will convene CX experts to discuss and deliberate how businesses have adjusted their approach to CX amidst the pandemic, as well as the future of CX technology and strategies. Presentation and panel topics will include cloud migration best practices, contact center innovations and the benefits of automation and new CX technologies. During the keynote presentation Sugar Ray Leonard will explain how discipline, focus, preparation, and acceptance of change are critical to success inside and outside of the boxing ring, and how those tactics can be applied to CX-focused initiatives.
“The fluctuating levels of the pandemic have forced businesses to continually adjust and re-adjust their approaches to CX depending on the need of the hour,” said Alok Kulkarni, CEO and Co-Founder, Cyara. “The Xchange 2021 Virtual Summit is a place for like-minded CX professionals and business executives to learn how CX experts have managed the turbulent pandemic experience. We’re excited for attendees to experience the great slate of panels and presentations from leading CX-focused companies that we have on the roster for Xchange 2021.”
At Xchange 2021, Cyara will also present the second annual Customer CXcellence Awards, an award program that debuted at Xchange 2020, which will recognize Cyara customers that have demonstrated exemplary commitments to CX and DevOps best practices and innovations. 2021 Customer CXcellence Award categories include “New Customer of the Year,” “Best Use of Continuous Testing,” and a “People’s Choice” honoree. Past award winners include ABN-AMRO, Healthfirst, and Agero.
Xchange 2021 will familiarize attendees with the value of applying automation and DevOps methodology to CX initiatives, as well as insights into Cyara’s roadmap for the future of automated CX assurance. Additional guest, customer, and analyst presentations include:
- Sugar Ray Leonard: The Power to Win
- Forrester: The Heavybag, Speedbag and Jumprope - 3 Megatrends that will Fuel Contact Center Success in 2022
- AWS & Splunk: Assembling the Right Corner - How the Power of Three Takes You to the Cloud and Beyond for Flawless CX
- Cognizant: The Unexpected Benefit of Body Work (Test Automation) - Freeing Resources to Focus on Designing Great Experiences
- Genesys: Rolling with the Punches - Un-Clinch Your CX from Software Upgrades in the Modern Cloud
- Vodafone: Punching Above Your Weight - Elevating CX through Proactive Monitoring
- Leading American Auto Insurance Company: Going the Distance - Validating Best Agent Routing Using Synthetic Agents
- National Australia Bank: The Ol’ One-Two - Choosing the Right Partners for Flawless, Fearless Cloud Migration
- Voxai: Blow-by-Blow - Cloud-based Contact Center Solutions Transform, Enhance, and Future-Proof Customer Engagement Experiences
- Vanguard: Bobbing and Weaving Past Cloud Migration CX Challenges - Using Automation to Kickstart a CX Transformation
- Electrolux - Becoming A Contender - How Electrolux is Modernising Their Contact Centres Across Europe Through Cloud, AI and Automation
The full event schedule can be found HERE.
Registrants will also have the opportunity to attend in-depth CX training sessions at Xchange 2021, including End-To-End Automation Best Practices w/LIVE Q&A; Automation and QA Practices w/LIVE Q&A; Call Explorer Best Practices; and Using Cyara to Improve CX Assurance and Efficiencies. All but the last session will feature live Q&A sessions for attendees to request more information following the presentations. Event attendees will be treated to an on-demand boxing/personal training session, which will include virtual boxing training, exercises to do from your desk at work, yoga and stretch instruction, and motivational tips for a healthy mindset. All attendees will also be entered in a raffle to win either a personal nutritional coaching program, five virtual personal training sessions or an autographed copy of Sugar Ray Leonard’s book: The Big Fight.
The Cyara Automated CX Assurance Platform simulates real-world customer interactions and engages with contact center voice and digital applications to ensure they are performing as designed. Cyara takes an outside-in approach to contact center testing by emulating customer and agent actions to replicate defined customer flows. Cyara ensures that all the systems involved in a customer journey, such as routing, data passing, IVR, or outbound dialing, work holistically without issues in voice quality, connections, prompts or latency. Every test call placed by Cyara is intelligent and documents test results automatically to provide real-time insights into performance and any potential issues that could impact CX. These functions enable customers to receive the highest level of experience.
Cyara Xchange 2021 Virtual Summit Sponsors include top CX solution providers AWS, Cognizant, Genesys, Infinit.CX, Nuance, Splunk, Voxai, and Waterfield Technologies.
Registration for Cyara Xchange Virtual Summit 2021 is free of charge and open now. For more information on the event and scheduling details, please visit: xchange2021.cyara.com/agenda.
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.