ALPHARETTA, Ga.--(BUSINESS WIRE)--Atrium Hospitality today announced the company has been recognized for being the best in guest satisfaction among third-party hotel management companies in the annual benchmark by J.D. Power. Headquartered in Alpharetta, Georgia, Atrium Hospitality is one of the nation’s largest hotel operators. Representing well-known hotel brands like Hilton, Marriott, IHG, and Wyndham, Atrium’s national hotel portfolio spans more than 80 hotels in 28 states and 3 million+ square feet of event space.
Award-Winning Guest Satisfaction
J.D. Power is a global leader in consumer insights, advisory services and data, and analytics. The J.D. Power 2021 Third-Party Hotel Management Company Guest Satisfaction Benchmark includes third-party operators with more than 14,000 rooms under management and is based on 3,085 guest responses for branded hotel stays from May 2020 through June 2021.
The 2021 benchmark consists of six factors that are distinct to the guest experience. Atrium Hospitality performed particularly well in four of the six categories and achieved the following:
- #1 in Food & Beverage
- #1 in Services & Amenities
- #1 in Hotel Facilities
- #1 in Cost & Fees
“Being recognized by hotel guests for performing our job with excellence is always rewarding but especially so during the unique conditions of the COVID-19 pandemic,” said Daniel Abernethy, Atrium Hospitality President. “This incredible honor awarded to Atrium Hospitality by J.D. Power illuminates the central role of our hardworking, dedicated team members in maintaining exceptional guest experiences.”
Atrium Hospitality ranked #1 in overall customer satisfaction in the J.D. Power 2021 benchmark and received the highest score of 863 (on a 1,000-point scale). Atrium advanced three points in the 2021 benchmark, building on our impressive performance in the 2020 inaugural study in which Atrium tied for second in overall guest satisfaction. Atrium’s increase in total points is especially notable during this lingering pandemic. Our properties have been working with smaller teams in line with demand, monitoring evolving state and local guidance for gatherings and mask mandates, and implementing enhanced safety standards and protocols to bring peace of mind to our guests and team members.
Company’s Core Values Serve as Guide
Atrium Hospitality’s core values of Perseverance, Respect, Inclusion, Service and Teamwork guide our culture for creating a welcoming environment for all and encouraging the personal growth of the company’s Associates.
Abernethy added, “I express my heartfelt appreciation to our Atrium family members across the country for their continued perseverance in being examples of our core values in action. I’m continuously impressed by our Associates’ enthusiasm for expanding their skill sets as we work to exceed all guests’ expectations. There is a genuine spirit of teamwork throughout our Atrium-managed national hotel portfolio as we provide clean, safe stays and reimagined gatherings.”
About Atrium Hospitality
Atrium Hospitality is ranked as one of the nation’s largest hotel operators. Headquartered in Alpharetta, Georgia, the company manages a portfolio of 82 hotels in 28 states, representing well-known brands such as: Hilton, Marriott, IHG, and Wyndham, among others. Atrium operates 20,463 guest rooms/suites and more than 3 million square feet of event space. Atrium Hospitality was awarded a Top Workplaces 2020 honor by The Atlanta Journal-Constitution. The company’s five core values of Perseverance, Respect, Inclusion, Service and Teamwork steer a culture of unity while encouraging personal growth. Atrium supports a range of civic and community activities, and Atrium properties nationwide are proud to take part in Project SEARCH, a school-to-work program for students with intellectual and developmental disabilities. Atrium also participates at an enterprise level to financially support the Clean the World® initiative of shipping recycled hotel soap and plastic amenity bottles for distribution with humanitarian purposes in communities domestically and around the world. For more information about Atrium, visit www.atriumhospitality.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.