BOCA RATON, Fla.--(BUSINESS WIRE)--(July 19, 2021) – RSource, a leading provider of revenue cycle management (“RCM”) services to hospitals and health systems, announced today that Hennepin Healthcare in Minneapolis, Minnesota selected RSource to provide two new programs, their Veteran Administration (VA) Claim Recovery solution and COB & Patient Involvement Denials Recovery solution.
Dawn M. Patton, Director of Patient Financial Services for Hennepin Healthcare stated: “RSource is a great partner in helping us with the more time consuming and difficult accounts. We have recently asked them to assist us with COB denial and VA accounts. The COB program has proven to be very beneficial to help patients with what information is needed to get their insurance to pay the claim(s). This is a WIN WIN for both the hospital/physician and the patient. When working VA accounts there are many nuances and the payment turnaround is extremely slow. The fact that RSource specializes in getting these claims billed and paid will allow me to shift my staff to other pertinent accounts.”
COB type denials can represent 1% or more of a hospital’s NPR – meaning millions of dollars of claims are being denied and delayed by payers. Plus, reaching patients can be tough in order to get the information needed to overturn the denial. Through its COB & Patient Involvement Denials program, RSource will work with Hennepin Healthcare’s patients to ensure needed information is provided to payers to resolve denials. A key feature of the program is RSource’s effective patient outreach – utilizing technology, mail and in-person touches to gather needed information.
VA claims are time-consuming and problematic for hospitals to bill and collect on, and RSource’s specialized team understands the complex rules for billing and resolving claims. Key features of this program are RSource’s proven processes and workflows to ensure reimbursement, including confirming and completing the notification process.
Jayson Yardley, President of RSource, stated: “We are delighted to expand RSource’s relationship with Hennepin Healthcare and look forward to continuing to be a very valuable partner and resource for them and their patients.”
About Hennepin Healthcare
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level 1 Pediatric Trauma Center with the largest emergency department in Minnesota. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. The comprehensive academic medical center and public teaching hospital and clinic system includes a 484-bed acute care hospital, primary care and specialty clinics located in Minneapolis and surrounding suburban communities, as well as psychiatric, home care and hospice services.
RSource helps major health systems and hospitals across the U.S. recover maximum dollars from all types of third party-payer claims. Specializing in denials, accident claims and revenue cycle optimization, RSource deploys an experienced, tech-enabled team to customize receivables management solutions. RSource's programs are designed to accelerate and maximize netback, enhance patient satisfaction, and provide actionable feedback to improve front-end processes. For more information, please visit www.rsource.com.