SUNNYVALE, Calif.--(BUSINESS WIRE)--Louisville Water Company, a valued customer of KloudGin, recently noted the benefits they’ve experienced in utilizing KloudGin’s work management platform as part of their ambitious multi year plan to overhaul customer service by embracing technology while overall modernizing the water provider and maintaining reliability.
KloudGin’s work management platform provides Louisville Water with increased worker and operational efficiency, automated processes, visibility into asset management and superior customer service. The system allows Louisville Water to provide employees with cross-application analytics that support process improvement, error prevention, and provide a better employee experience, while working with other systems to ensure resources are nimble enough to address emergency situations.
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“This implementation was the largest technology project in Louisville Water’s history,” Louisville Water Executive Vice President of Customer Service Dave Vogel said. “These simple benefits mean we can better serve our customers.”
“Our new scheduling and field mobile solution, which replaced our old system in just 10 weeks, has significantly improved our ability to respond to field incidents by enabling users to capture current valve status at the time of an incident,” said Obe Everett, director of program management and business systems support.
Through KloudGin integration with the utilities’ digital systems, Louisville Water has:
- Improved on-time arrival for customer appointments from 1 percent to 97 percent
- Reduced manual data entry by 530 hours per month
- Increased work order throughput by 23 percent
- Reduced back-office staff timekeeping by 75 percent by automatically capturing time and integrating it into the existing timekeeping module
A full analysis by Louisville Water of their data-driven asset overhaul and the extreme efficiency benefits they’ve seen by using KloudGin is available now in a cover story in WaterWorld.
About KloudGin, Inc.
KloudGin is the only SaaS combined one-cloud industry-focused mobile field service, work and asset management solution that eliminates silos, automates work management processes, enables customer self-service, and increases worker productivity. KloudGin applications help operations develop new revenue streams and business models. Serving companies with complex asset management and field service requirements, KloudGin connects customers, employees, sub-contractors and assets with AI-powered access to information on any device. Visit www.kloudgin.com.