SAN MATEO, Calif.--(BUSINESS WIRE)--IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today it has been named a “Major Player” in the IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment (doc #US46746221, May 2021). According to the report, “The key foundation of IntelePeer is its deep voice experience and interconnection with over 800 operators. The company has a strong focus on providing omni-channel automation and end-user insights and personalization via integrated AI.”
“We are delighted to be named a Major Player in what is widely considered the ultimate CPaaS guide,” says IntelePeer CEO Frank Fawzi. “As ‘one of just a handful of network-oriented CPaaS platforms’ in the guide with ‘a rich platform of diverse customer experience capabilities,’ we are uniquely positioned to help business and IT leaders around the world deliver scalable and reliable communications solutions with exceptionally fast time to value.”
Criteria for inclusion in the assessment was based on the following capabilities or characteristics: (1) Offers multiple embedded APIs, including voice, SMS, video, and related authentication and payments APIs; and (2) Processed at least 1 billion API transactions or voice calls in 2020.
“This recognition is a testament to the strength of our team and the enterprise quality and hyper scalability of our turnkey CPaaS products and solutions in what is now one of the fastest growing IT segments,” adds Fawzi. “With a sharp focus on delivering easily deployable communication workflows with AI and expanding our go-to market and our deep network of over 1000 sales and implementation partners, we are well-positioned to execute on our aggressive growth strategy to become the world’s leading CPaaS innovator.”
Purchase the full IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment report here.
For more information, visit: www.intelepeer.com.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions. For more information visit: www.intelepeer.com.