-

IntelePeer Appoints Chris Botting as New Chief Product Officer

Leading software and cloud industry expert joins rapidly growing CPaaS provider to accelerate company growth for customers and partners

SAN MATEO, Calif.--(BUSINESS WIRE)--IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, today announced that Chris Botting has been named as Chief Product Officer (CPO). A hands-on leader with more than 30 years of experience growing software and cloud businesses at some of the world’s largest organizations, he will help accelerate IntelePeer’s growth through CPaaS and customer experience innovation.

“Chris comes to IntelePeer with a wealth of industry knowledge, and we couldn’t be more excited to have him join our team,” says IntelePeer CEO Frank Fawzi. “His customer-centric approach to product development will pay dividends as we continue to create value for our customers by making it easier to leverage automation, AI and analytics in omni-channel customer experiences.”

Prior to joining IntelePeer, he held executive positions at leading organizations such as Cisco Systems, where he served as General Manager for its Customer Care and Contact Center Technology Group. He also served as Chief Operating Officer at Selligent, implementing strategies to grow annual revenue while transforming the organization into a strategically aligned, data-driven, Agile operation. Most recently, Botting was Founder and CEO of a SaaS/mobile application start-up. A dedicated mentor and coach to employees and college students, Botting holds an MBA from Duke University, a Master’s degree in Electrical and Computer Engineering from North Carolina State University and a Bachelor’s degree in Electrical Engineering from Grove City College in Pennsylvania.

“I cannot think of a better opportunity to help take IntelePeer to the next level,” says Botting. “I look forward to leading the team in driving successful customer-facing products and bringing together the key points that reinforce differentiation in IntelePeer’s omni-channel automation, ease of product implementation and use.”

About IntelePeer

IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions. For more information visit: www.intelepeer.com.

Contacts

Media Contacts:
Valerie Christopherson or Lora Wilson
Global Results Comms (GRC)
+1 949 608 0276
valeriec@globalresultspr.com

IntelePeer


Release Summary
IntelePeer Appoints Chris Botting as New Chief Product Officer
Release Versions

Contacts

Media Contacts:
Valerie Christopherson or Lora Wilson
Global Results Comms (GRC)
+1 949 608 0276
valeriec@globalresultspr.com

More News From IntelePeer

IntelePeer Receives 2024 CUSTOMER Magazine Product of the Year Award for Third Consecutive Year

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named SmartAgent a 2024 CUSTOMER Product of the Year Award winner. Driven by generative AI, SmartAgent is an advanced communications automation and IVA (Intelligent Virtual Assistant) solution that automates customer interactions of varying complexities, ranging from simple to sophisticated. It uses AI-powered automat...

IntelePeer Integrates with Microsoft Azure OpenAI Service to Deliver AI Automation Solutions to Significantly Improve Customer Service

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading AI-powered Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service to embed OpenAI GPT into the company’s Communications Automation Platform and Intelligent Virtual Assistant (IVA), SmartAgent™. With this integration, IntelePeer is delivering advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer exp...

IntelePeer Receives 2023 CUSTOMER Magazine Contact Center Analytics Product of the Year Award

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner. The Dashboard, an extension of the SmartFlows platform, uses AI to enable companies to access real-time data, helping them identify cost-saving opportunities and exceed business revenue goals and objectives. “In...
Back to Newsroom