TORONTO--(BUSINESS WIRE)--SoftwareReviews, a division of world-class IT research and advisory firm Info-Tech Research Group, has published its 2021 Digital Workspace Data Quadrant Awards, naming six vendors as gold medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:
- Powell 365
- Asana Platform
- Kissflow Digital Workplace
“Businesses all over the world are being confronted with a major shift in how and where they work. The challenge is that productivity means something different to everyone,” said Ken Weston, senior research analyst, Info-Tech Research Group. “Each of the six SoftwareReviews gold medalists respond to this challenge with different approaches and features.”
What makes the SoftwareReviews Data Quadrant different?
The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
MangoApps, with a Net Emotional Footprint of +89, scored top product in vendor employee directory, breadth of features, and business value created. Powell 365, with a Net Emotional Footprint of +95 was ranked highly for product strategy, rate of improvement, and ease of data integration. Asana Platform with a Net Emotional Footprint of +89 performed well on availability and quality of training, task management, and wiki support.
Kissflow Digital Workplace, with a Net Emotional Footprint of +92, ranked strongly on workflow approvals, end-user workflow customization, and vendor support. Interact, with a Net Emotional Footprint of +90, excelled in business value created, quality of features, and vendor support. Workgrid, with a Net Emotional Footprint of +92, ranked well in news feed and usability and intuitiveness.
In general, Digital Workspace software users were most satisfied with instant messaging – and were most dissatisfied with end-user workflow customization and wiki support.
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.