-

Expensify Wins Top Marks for Outstanding Customer Support

Positive customer reviews across the board earn Expensify “Best Customer Support” award from TrustRadius

SAN FRANCISCO--(BUSINESS WIRE)--Expensify, the world's most popular preaccounting platform, today won the award for “Best Customer Support” from TrustRadius. This award recognizes those who are the strongest in the following attribute scores: Customer Support, Usability, and Feature Sets based on customer reviews in 2020.

“By 2019, we knew we had to scale our support to keep up with growth so in the beginning of 2020, we released our own chat solution to provide truly instant conversations with our customers,” says David Barrett, founder and CEO of Expensify. “Quickly, we started to see our investments in our Concierge support system pay off as response times decreased nearly 100%, from 24 hours to just two minutes, without increasing staff headcount.”

“Let’s face it: not all products are created equal, and neither are all technology buyers,” said TrustRadius CEO Vinay Bhagat. “That’s why at TrustRadius we’re always looking for new ways to help buyers make great decisions. By highlighting products that come with outstanding customer service, we can help more buyers navigate to products that will meet their unique needs.”

Get Expensify today and join millions of people worldwide managing their expenses, invoices, bills, and travel in one place.

About Expensify:

Expensify is the world’s most popular receipt tracking and expense management app, with more than 10 million users around the globe. Whether you’re working for yourself, managing a team, or closing the books for your clients, Expensify helps you ditch the spreadsheet so you have more time to focus on what really matters. Download the Expensify mobile app or sign up at use.expensify.com today – because you weren’t born to do expenses.

About TrustRadius:

TrustRadius helps technology buyers make better decisions and helps vendors tell their unique story, improve conversion, engage high-intent buyers, and gain customer insights. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on TrustRadius.com to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners and Next Coast Ventures.

Contacts

Rose Grech, press@expensify.com

Industry:

Expensify

Release Versions
English

Contacts

Rose Grech, press@expensify.com

More News From Expensify

Expensify and VAT IT Launch Integration Partnership to Simplify Global VAT Reclaim

SAN FRANCISCO--(BUSINESS WIRE)--Expensify, Inc. (Nasdaq: EXFY), the easiest way to manage expenses, corporate cards, and travel, today announced a new integration partnership with VAT IT, a global leader in VAT reclaim services. The integration enables Expensify customers to streamline VAT recovery processes by automatically syncing eligible expense data with VAT IT, reducing manual work and helping businesses recover more from international business spend. This partnership expands Expensify’s...

Expensify and Playroll Partner to Eliminate Compliance Complexity and Streamline Expenses to Payroll for Businesses Going Global

SAN FRANCISCO--(BUSINESS WIRE)--Expensify, Inc. (Nasdaq: EXFY), the easiest way to manage expenses, corporate cards, and travel, today announced a strategic partnership with Playroll, a global HR platform that makes it simple to hire, pay, and manage global teams compliantly. The new integration closes the reimbursement gap for global teams - expense data flows to payroll in local currency with compliance automatically enforced across 180+ countries. Expensify's expense platform directly to Pla...

Expensify, Inc. Commences a Modified Dutch Auction Tender Offer to Repurchase up to $25,000,000 of Its Class A Common Stock

SAN FRANCISCO--(BUSINESS WIRE)--Expensify, Inc. (Nasdaq: EXFY) (the “Company”), the easiest way to manage expenses, corporate cards, and travel, today announced that it has commenced a modified “Dutch auction” tender offer (the “Tender Offer”) to purchase for cash up to $25,000,000 of its outstanding shares of Class A common stock, par value $0.0001 per share (“Class A Common Stock”), at a price per share not less than $0.98 and not greater than $1.20, less any applicable withholding taxes and...
Back to Newsroom