Satisfaction Remains Strong Among Navy Federal Credit Cardholders

VIENNA, Va.--(BUSINESS WIRE)--For the second consecutive year, Navy Federal Credit Union was included in the J.D. Power 2020 U.S. Credit Card Satisfaction Study. The study, now in its 14th year, measures customer satisfaction with credit card issuers by examining six factors: interaction; credit card terms; communication; benefits and services; rewards; and key moments. The credit union’s overall satisfaction score among Regional Bank Issuers was 869 on a 1,000 point scale, scoring 56 points higher than the segment average.

“We have a passion for providing exceptional member service,” said Vince Pennisi, Chief Lending Officer at Navy Federal Credit Union. “Our commitment to service has allowed us to serve the military, veterans and their families for over 87 years.”

The credit union attributes part of its success to the feedback it receives from its members. “We use member feedback to improve products, service and the overall member experience. Each credit card product is designed to fit the unique needs of our military members and their families,” added Pennisi. “By providing personalized education, tailored to empower members, our credit card products allow members to grow with Navy Federal throughout their financial lives.”

Full results on Navy Federal's performance in the J.D. Power 2020 U.S. Credit Card Satisfaction Study can be found in this Power Report.

About Navy Federal Credit Union: Established in 1933 with only seven members, Navy Federal now has the distinct honor of serving over 9 million members globally and is the world’s largest credit union. As a member-owned and not-for-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard Active Duty, veterans, civilian and contractor personnel, and their families. Dedicated to its mission of service, Navy Federal employs a workforce of over 22,000 and has a global network of 342 branches. For more information about Navy Federal Credit Union, visit navyfederal.org.

Federally insured by NCUA.