LONDON & BOSTON--(BUSINESS WIRE)--Decibel, the leader in digital experience analytics, today announced that Felix von Kunhardt joined the company as Chief Product Officer (CPO), based in London. He brings more than two decades of expertise in product management for digital brands like AOL and eBay to Decibel’s team. As CPO, von Kunhardt will build off Decibel’s already successful digital experience analytics platform and drive new innovations that meet the growing, customer-driven needs of the world’s leading enterprises.
Following the close of its Series B funding round in May, a stellar Q2 customer momentum, being named one of Britain’s fastest growing tech companies for the second year in a row and the appointment of Chief Operating Officer, Jason Lund, von Kunhardt’s hire marks another strategic move in 2020 for Decibel. Now, as he navigates a digital world accelerated by the pandemic, von Kunhardt will continue growing and improving the product to accelerate better usability, ultimately improving Decibel’s experience for current customers while attracting new ones.
Prior to Decibel, von Kunhardt spent his career leading successful, experience-driven product management strategies for many different brands. In the early 2000s, he held product management roles at AOL, working on projects like AOL Search, and at eBay, where he led seller experience and client services. Then, von Kunhardt went on to co-own a social ecommerce platform called Sellaround, lead trampoline company bellicon USA as CPO and co-found bellicon Home in Chicago. He has also held the role of CPO at Fuse Universal, an employee engagement platform.
With a deep-rooted passion for perfecting user experiences, von Kunhardt is a perfect fit for Decibel. With his expertise, von Kunhardt will deliver on and exceed Decibel’s promise of enabling exceptional experiences for enterprises and their customers. Working side-by-side with Chief Technology Officer Tim de Paris, von Kunhardt plans to improve the overall usability across numerous touchpoints, further validate the technology, launch new capabilities and expand the product team.
“At the heart of Decibel’s product lives incredible insights for improving digital experiences,” said von Kunhardt. “The endless untapped potential of these insights has excited me from the moment I learned about Decibel. Now, as the leader of the product team, I’m eager to inspire innovations that will support uncovering such potential for the world’s leading enterprises.”
“Felix’s data-driven mind and passion for user-friendly technology perfectly matches Decibel’s core values,” said de Paris. “Working closely with such an experienced executive will help Decibel achieve and exceed customer expectations. On the heels of a period that caused brands across industries to rethink conventional experience tactics and analytics, Felix will help us implement a forward-thinking strategy that continues to account for the unique needs of today’s and tomorrow’s enterprises.”
For more open positions at Decibel, please visit decibel.com/careers.
Decibel is more than a digital experience analytics solution: it’s a group of passionate people seeking to create a world where every digital experience is effortless.
Working with leading companies like Lego, Adidas, and Sony, we’re building technology that plugs the critical knowledge gap in how companies measure the quality of online customer experiences.
Decibel’s technology crunches billions of datapoints to automatically identify poor experiences on websites and apps, and provides digital teams with the insights they need to optimize them.
The world’s leading companies harness Decibel for better conversions, more engagement, and increased customer loyalty across their digital offerings. Find out more at www.decibel.com.