MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it has won Automation Solution of the Year for its AI Blueprint™ in this year’s Customer Contact Week Excellence Awards. Verint also was awarded Honorable Mentions in the Disruptive Technology of the Year and Workforce Innovation Solution of the Year categories.
Two organizations leveraging Verint solutions to power their customer and employee engagement efforts also were recognized for their excellence. U-Haul International won Honorable Mention for Best Contact Center Culture and Vera Bradley won Honorable Mention for Best Contact Center CX Transformation.
The CCW Automation Solution of the Year category awards the automation solution that made the most profound contribution to improve operational efficiency, enhance customer experience and agent performance, and increase the value contact centers deliver to their business.
The winning solution – Verint’s AI Blueprint – is a conversation analysis system that uses AI to identify and validate Intelligent Virtual Assistant use cases and accelerate automation opportunities.
“We are proud that AI Blueprint has been recognized as the Automation Solution of the Year by CCW. This powerful solution helps organizations to automate areas of the business with the greatest potential for return on investment from AI,” says Verint’s Ryan Hollenbeck, senior vice president of global marketing and customer experience program executive sponsor. “We are also especially proud to congratulate our customers also honored who continue to lead in innovation in contact center and CX best practices. They continue to inspire us with their dedication to creating world-class experiences for employees and customers.”
The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences.
The awards were presented at a virtual ceremony during the 21st anniversary of the Contact Center Week conference – the largest customer contact event series that brings together over 2,500 contact center executives.
For more information on Verint’s Customer Engagement portfolio, click here.
Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT, VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.