LAKE FOREST, Ill.--(BUSINESS WIRE)--Christopher Paquette has joined national employee benefits provider Trustmark as Senior Vice President, Chief Digital & Strategy Officer. In this newly created role, Paquette will establish or enhance centers of excellence in strategy, digital delivery, data and analytics, and marketing.
“Christopher is joining Trustmark at a crucial time for our industry,” said Trustmark President and CEO Kevin Slawin. “Customer expectations are higher than ever; they’re seeking simplicity and a personalized approach that balances technology with human interaction. It isn’t enough to just have data, you need to use it to continually improve the customer value proposition. With experience leading companies in diverse industries through digital transformations, Christopher will help us do just that: learn from our customers and employ technology in ways that build on Trustmark’s caring, client-first culture to enhance the customer experience and drive growth.”
Paquette comes to Trustmark from McKinsey & Company, where he was a Partner in the Chicago office. During nearly 12 years at McKinsey, Paquette supported clients on all aspects of digital transformation. Hands-on engagements included building new competencies, enhancing sales and marketing processes, reimagining customer journeys, improving the customer experience and advising clients on strategy, technology, operations and innovation, all with a dual focus on revenue growth and better customer relationships. Companies Paquette served cross numerous industries, among them insurance, healthcare, banking, retail and consumer. In addition, Paquette created, launched and led McKinsey’s Digital Academy, which helps companies build and scale digital and analytics capabilities.
“I look forward to helping Trustmark continue its legacy of making a positive difference in the lives of our customers,” said Paquette. “Navigating the healthcare system and building healthy habits can be challenging, even daunting. Trustmark is in a great position, with businesses and products spanning employee benefits, from health plan administration to voluntary products to fitness center management, and I’m excited to join a company focused on helping employees engage, become smarter healthcare consumers and achieve greater wellbeing.”
Paquette holds a BA in economics and psychology from Northwestern University and earned his MBA, with distinction, from Northwestern’s Kellogg Graduate School of Management.
Trustmark, through its operating divisions and subsidiaries, offers specialized expertise in voluntary benefits, self-funded health plan design and administration, and the delivery of wellness, fitness, recreation, and injury prevention and treatment programs. Trustmark offers all sizes of employers access to benefit options usually reserved for large companies, combined with the personal service you’d expect from a small firm. Our commitment to building long-term, trusted relationships helps people and businesses thrive. Trustmark: benefits beyond benefits. Visit us at https://trustmarkbenefits.com/