Voxai’s hosted solution vInteract, delivers enterprise contact center solutions built upon the industry-leading Genesys PureEngage™ platform, the only omnichannel customer engagement solution for large-scale businesses.
vInteract is a single tenant platform designed for private and hybrid cloud configurations enabling mid to large enterprises to adopt cloud call center services without the performance, feature gaps and security risks of other cloud offerings. 128 Technology’s 128T Networking Platform enables Voxai to deliver cost-effective, secure and feature rich network integrations to Voxai’s cloud platform.
128 Technology’s session-aware routing approach has helped Voxai address these traditional network integration issues realizing these benefits for its customers:
- Real-time fail-over of call center services. Call center media sessions stay up and available during unexpected infrastructure and network outages.
- Enhanced compliance with regulations such as Payment Card Industry Data Security Standard (PCI DSS). Through 128 Technology, all vInteract service communications are encrypted without the overhead of network tunnels and a deny-by-default security design, enabling secure communications over MPLS and Internet circuits to customer locations.
- Ability to layer in vInteract cloud connectivity into a customer’s existing network and security topology. 128 Technology’s software-based SD-WAN edge routing simplifies connectivity providing flexibility on the customer’s desired service demarcation(s) as well as simplifying their corresponding routing and security/firewall configurations. This simplified integration lowers support costs.
- Cost savings. By combining both traditional firewall and routing capabilities into a single software-based platform, service scaling and link optimizations enable Voxai to pass on cost savings to customers. Customers can optimize their MPLS bandwidth and leverage redundant internet links to further reduce network integration costs.
“Enterprises relying on legacy, hardware-based network technology are in for a rude awakening when they try to integrate their networks with cloud services,” said Andy Ory, CEO of 128 Technology. “These legacy integrations can be expensive and complicated, and performance for both the customer and provider can be limited. 128 Technology’s software-based SD-WAN edge routing approach greatly simplifies network integrations with cloud services, improves networking performance and saves costs.”
“This partnership with 128 Technology brings together the best of both worlds: Voxai’s best in class managed contact center services and vInteract private cloud solution, along with 128 Technology’s breakthrough approach to software-based networking,” said Tony Jurica of Voxai Solutions. “We will be able to deliver reliable, high-performing contact center solutions while enabling our customers to eliminate cloud integration headaches and costs.”
To learn more about 128 Technology’s 128T Smart Router and Session Smart Technology, visit here.
About 128 Technology
128 Technology makes your network do what your business needs, by changing the way networks work. Our professional grade software teaches routers the language of applications and services, letting them understand the requirements of individual services and segments, and adapt the network dynamically to deliver what the business needs, when and where it needs it. We make routers Session Smart™, enabling enterprise customers and service providers to create a service-centric fabric that's more simple, agile, and secure, delivering better performance at a lower cost.