TOPEKA, Kan.--(BUSINESS WIRE)--Have questions about filing your state income taxes? Looking for information on Kansas government officials? Want to do a search for unclaimed property? Let Agent Kay lead the way!
Launched in June 2018, Agent Kay is the official chatbot of the State of Kansas. Chatbots are computer programs that mimic human conversation by using artificial intelligence and machine learning. Incorporating chatbots into government technology provides exciting new avenues for modernizing the delivery of digital services to the citizens of Kansas.
Agent Kay guides visitors of the Kansas.gov Help Center through a series of questions, aimed at quickly and easily providing the information they need. Citizens who interact with Agent Kay can either ask conversational questions or can click on one of the many topics that auto-populate when Agent Kay is accessed. These topics include information on taxes, hunting and fishing, unemployment, or state trivia.
Kansas Information Consortium, LLC (KIC), the company responsible for the development of this program, created Agent Kay to meet the needs of increasingly tech savvy consumers. KIC General Manager, Nolan Jones, states: “KIC is pleased to provide this innovative technology to enhance our customer service. Agent Kay is an important step in leveraging new, private-sector technologies that can enhance the services we provide to citizens, businesses, and agencies throughout Kansas.”
Agent Kay is currently programmed to answer over 150 questions, with new responses being added almost daily. The underlying technology features an analytics component that constantly evolves and improves Agent Kay’s ability to respond to user questions. In the event that a user’s inquiry is beyond the scope of Agent Kay’s programming, the user is transferred to one of Kansas.gov’s knowledgeable Help Center Technicians.
The development and maintenance of Agent Kay is performed by KIC as a service of the Information Network of Kansas, Inc. (INK). Under INK’s and KIC’s public-private partnership, eGovernment services are delivered through a self-funded model, which does not utilize taxpayer funds.
The Information Network of Kansas, Inc. (INK), is responsible for the oversight of the development of the official website for the state of Kansas, Kansas.gov. The portal operates through a public-private relationship between INK and the Kansas Information Consortium, LLC, to help Kansas government entities Web-enable their information services. The Kansas Information Consortium builds, operates, maintains and markets Kansas.gov and is part of NIC’s (NASDAQ: EGOV) family of companies.
NIC Inc. (NASDAQ: EGOV) is the nation’s premier provider of innovative digital government solutions and secure payment processing, which help make government interactions more accessible for everyone through technology. The family of NIC companies has developed a library of more than 13,000 digital government services for more than 5,500 federal, state, and local government agencies. Among these solutions is the ground-breaking personal assistant for government, Gov2Go, delivering citizens personalized reminders and a single platform for all government interactions. More information is available at www.egov.com.