BOSTON--(BUSINESS WIRE)--www.quadient.com: Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), announced today that HTC Global Services has joined the Quadient Partner Advantage Program as a Delivery Partner. Quadient Delivery Partners have functional and technical product expertise along with vertical industry experience to provide implementation and support services that augment the global reach of Quadient’s Professional Services Organization (PSO). The Quadient Partner Advantage Program facilitates speedy integration of new and emerging CCM technology into production. It does this by leveraging the extensive assets and skills of its partners to enable organizations to develop better experiences for their customers.
HTC Global Services (HTC) is a leading global provider of IT and Business Process Services and Solutions. HTC's IT services are backed by talented professionals with extensive domain and technical expertise, global presence, large delivery centers and compliance to SEI CMM Level 5, ISO 9001, ISO 27001 and PCI DSS standards. HTC will support Quadient’s customers in insurance and financial services and other industries by improving the customer experience. HTC will focus on easing the complexities of customer communication by enabling timely, optimized, contextual, highly individualized and accurate multi-channel communication for ensuring a superior customer experience.
“HTC is pleased to be a Quadient Delivery Partner to provide seamless implementation, integration, and best in-class professional services for Quadient’s CCM and digital experience solutions,” said Steve Vernia, director, business development, HTC. “HTC will help Quadient customers achieve customer experience excellence, and maximize the value of their investment. HTC will help businesses have meaningful interactions with current and future customers by managing the complexities of customer communication and building profitable customer experiences across channels.”
“We are excited to have HTC Global Services join us as a Delivery Partner to extend our reach in helping our customers integrate Quadient’s CCM and digital experience solutions with their new and legacy IT systems,” said Tamir Sigal, CMO, Quadient. “This support is invaluable for our customers in their efforts to create highly personalized, timely and accurate communications across all channels.”
About HTC Global Services
HTC is headquartered in Troy, MI and brings over 27 years of IT and BPO experience in providing cost effective and innovative services across domains for Global 2000 customers. HTC has extensive expertise in Digital Transformation, helping customers move to the digital age by influencing customer experience, business innovation and business efficiency. HTC’s quality and information security processes are compliant to SEI CMM Level 5, ISO 9001, ISO 27001 and PCI DSS standards. HTC has a strong global client presence, and large IT and BPM delivery centers, talented professionals, and capabilities across multiple technologies, platforms and domains. For more details, visit http://www.htcinc.com.
About Quadient, formerly GMC Software
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.