Recognized as one of the leading finance and insurance (F&I) providers in the automotive industry, JM&A remains committed to increasing dealerships’ bottom-line profits through a menu of F&I products, fixed operations support, and innovative training opportunities through its Performance Development Center (PDC).
“The auto industry continues to move towards a more mobile experience in all aspects of the vehicle purchasing process,” said Forrest Heathcott, president of JM&A Group. “For the past 40 years, JM&A has been a trusted and valued automotive partner. Our success is made possible by our ability to innovate and remain nimble, ensuring that we adapt to the ever-changing needs of our clients and their customers.”
A subsidiary of JM Family Enterprises, Inc., JM&A initially formed in 1978 as Tender Loving Care to provide dealership partners with extended warranty contracts. What began as an operation with less than 10 people has evolved into an automotive industry giant with nearly 750 associates serving 3,700 dealers nationwide. JM&A is comprised of four companies: Fidelity Warranty Services, Inc., established in 1978; Jim Moran & Associates, Inc., established in 1982; Courtesy Insurance Company established in 1987 and; Fidelity Insurance Agency, Inc., established in 1988.
Over the course of the last 40 years, JM&A has grown into a top F&I provider and resource for dealers, accomplishing various milestones along the way, including:
- 1978 – Tender Loving Care corporation forms, which later becomes Fidelity Warranty Services, a division of JM&A.
- 1987 – Fidelity Warranty Services and Tender Loving Care exceed one million contracts.
- 1997 – JM&A’s Performance Development Center is established to support the training needs of dealer’s F&I Departments.
- 2004 – JM&A Group is awarded the J.D. Power Award for Highest Dealer Satisfaction based on the Dealer Contract Satisfaction Survey.
- 2014 – JM&A Launches eContracting efforts; Kia extends its agreement to use JM&A’s F&I products branded under the automakers name.
- 2017 – Dealer Source portal launches. Dealer Source was created to speed up online transactions and enable complete functionality on any mobile device and multiple browsers; JM&A forms partnership with Volvo and Sonic Automotive.
Looking towards the future, JM&A is focused on bridging the gap between virtual and in-person experiences. During the last 40 years, JM&A has accumulated a database of information to use for what the company is calling a Product Recommendation Engine. While using this tool, consumers will be prescribed F&I products based off behaviors learned through data collection. Data will also be used to create automated claims adjustments that can be accessed virtually, eliminating in-person customer service and creating more efficient experiences. JM&A is focused on the continued success of its dealerships and is committed to the development of strategic solutions that will transform the processes and technologies of auto retailing in the digital space.
About JM&A Group
JM&A Group, a leader in the F&I industry for over 40 years, serves more than 3,700 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, pre-paid maintenance plans and GAP programs. Additionally, the company has nearly 750 associates, including a dedicated sales force of 300+ associates who support process implementation for dealer operations and digital sales strategies. JM&A Group is a division of JM Family Enterprises, Inc. a diversified automotive corporation headquartered in Deerfield Beach, Fla. JM Family is ranked No. 20 on Forbes’ list of “America’s Largest Private Companies” and ranked on FORTUNE®’s 100 Best Companies to Work For® list for the 20th consecutive year. For more information about JM&A Group’s products and services, contact us at 1-800-553-7146 or visit us online at www.jmagroup.com.
About Fidelity Warranty Services
Fidelity Warranty Services, Inc. is one of the nation’s largest independent providers of automotive finance and insurance (F&I) products. With over 40 years of experience in the F&I industry, FWS provides extended service and pre-paid maintenance contracts for vehicles to more than 3,700 automotive dealerships nationwide, representing virtually all manufacturers. FWS has continued to meet the Better Business Bureau accreditation standards and receive an A+ rating, its highest grade based on customer satisfaction surveys, financial standings and its commitment to making good faith efforts to resolve consumer complaints. The company is a division of JM Family Enterprises, Inc., a diversified automotive corporation ranked No. 20 on Forbes’ list of “America’s Largest Private Companies.” JM Family is also ranked No. 51 by FORTUNE® as one of the 100 Best Companies to Work For®, its 20th consecutive year on the list.