BOSTON--(BUSINESS WIRE)--Buildium, the property management solution for real estate professionals was presented with two Silver Stevie® Awards at the 12th Annual Stevie® Awards for Sales & Customer Service over the weekend. Buildium was awarded Silver in the following two technology categories: Contact Center of the Year (Up to 100 Seats) and Customer Service Training Team of the Year. This is the fifth consecutive year Buildium has been recognized with one or more renowned Stevie® Awards, all of which have been for exceptional customer service results.
Buildium has heavily invested in the customer experience for its users and is known for the environment of support it creates for its customers. Buildium’s frequently award-winning Customer Care team provides phone support 11 hours a day, Monday through Friday, and answers online support tickets 365 days a year. Buildium recognizes customer service as a strategic core value, delivering outstanding service despite rapid customer growth—its Customer Care team fields 11,000 calls, 2,700 support tickets, and 600 emails a month.
“Our friendly, experienced, and knowledgeable customer service is one of the things we pride ourselves on,” said Michael Monteiro, co-founder and CEO of Buildium. “Focusing on the needs of our customers—giving them live people to talk to, working through challenges together, and offering best practices-driven advice—is one of our core values. And we’re fortunate to have the best-of-the-best in the industry working right here on our Customer Care team at Buildium. Congratulations to our teams on the well-deserved award, we’re proud to call you Buildians.”
The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie® Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards℠ and International Business Awards®. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Buildium is the only property management solution that helps real estate professionals win new business from property owners and community associations seeking services. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use. Buildium services over 14,000 customers in 46 countries, with over one million residential units under management. In 2015, Buildium acquired All Property Management, a leading online marketing service for property managers, making Buildium the only company to give property managers a way to acquire new customers and increase revenue. For more information, visit www.buildium.com, and connect with us on Twitter, LinkedIn, and Facebook.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates, Inc.