New Majesco Research: Retirement & Pension Administrators Choose Controlled Modernization Over Disruption

Majesco’s inaugural 2026 Retirement & Pension Strategic Priorities Report finds organizations strengthening the core, elevating member experience, and adopting data and AI with purpose and governance.

MORRISTOWN, N.J.--(BUSINESS WIRE)--Majesco, a global leader in AI-native, cloud-native software for insurance and retirement organizations, today announced Why Controlled Modernization Matters Now, its inaugural 2026 Retirement & Pension Strategic Priorities report for both public and Taft-Hartley organizations. It examines how administrators can modernize without compromising control, accuracy, continuity, or governance and provides directional insights for the market.

The industry faces a dual mandate: protect the reliability, continuity, and integrity of long-duration benefit promises while improving the operating systems, data, workflows, service channels, and decision capabilities used to administer them. The report highlights that transformation is not a choice between stability and change. It is the work of making the operating model and technology foundation more secure, connected, adaptable, and resilient.

Organizations reporting greater activity across most strategic areas also report stronger funding status. These results represent directional association that transformation creates multiple business outcomes of value. Most importantly, the focus on strategic activities suggests organizational focus and capacity for transformation through legacy replacement, data and analytics improvement, and member and employer experience enhancement are crucial to the operating model and technology foundation needed in today’s increasingly complex retirement and pension market.

“Leaders clearly envision establishing a new business operating model and technology foundation that will accelerate their ability to serve their members long-term with a strong financial foundation,” stated Denise Garth, Chief Strategy Officer at Majesco. “It is clear that financial strength and transformation capacity coexist. Organizations with greater funding stability can invest in transformation of the operating model and technology foundation to achieve the potential as a Frontier Firm.”

Findings show core administration remains a strategic institutional capability, even when some work is delegated. Modernization centers on operating foundations: technology, data, security, workflow, and service. Member and employer experience is moving onto the core operating agenda, while AI and analytics are entering through practical, governed use cases shaped by data readiness, human oversight, privacy, and governance.

Respondents favor optimization-led transformation over abrupt structural change: strengthen the core, improve experiences, build data and technology capabilities, and adopt new tools with purpose. The report also examines how budgets and a three-year outlook affect the pace and sequencing of modernization.

To explore the full findings, download Why Controlled Modernization Matters Now: https://www.majesco.com/white-papers/2026-majesco-retirement-pension-strategic-priorities-report/.

About Majesco

Majesco is leading the transition to AI-native insurance technology across the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, Majesco has reimagined the insurance and pension core as an intelligent platform that helps insurers and pension & retirement providers move faster, operate smarter and make better-informed decisions.

Majesco embeds AI and Agentic AI throughout its portfolio of core, underwriting, loss control, distribution, digital, and pension & retirement administration solutions, helping customers automate operations, gain real-time business insights and improve business outcomes. Its native-cloud SaaS platform gives insurers, MGAs, and pension & retirement providers the agility to respond to changing risk, regulatory requirements and market expectations, modernize operating models and accelerate innovation at scale.

With 1,400+ implementations and more than 375 customers worldwide, Majesco provides the AI-native technology foundation organizations rely on to build the future of insurance and pension & retirement. Learn more at www.majesco.com.