Commercial Insurance Associates Partners with Outmarket to Win Business and Accelerate Operations with Purpose-Built AI

Collaboration Highlights How a Top 100 Firm Uses Insurance AI to Cut Processing Times from Hours to Minutes and Live Up to Its Motto: "Speed Wins."

BRENTWOOD, Tenn.--(BUSINESS WIRE)--Commercial Insurance Associates (CIA), a Top-100 brokerage firm based in Brentwood, Tennessee, and Outmarket, the leading AI platform purpose-built for insurance, today announced the successful results of their strategic partnership. By integrating Outmarket's platform into its core workflows, CIA has significantly reduced manual administrative burdens, accelerated client turnaround times, and reinforced its core operating motto: "Speed Wins."

With approximately 130 employees places around $400M in premium, annually. Handling complex commercial policies inherently requires labor-intensive tasks, such as manually comparing policies and quotes, reviewing contracts, and analyzing loss runs. Seeking to eliminate tedious manual-data entry and scale operations while enhancing service quality, CIA selected Outmarket, an all-in-one platform built specifically for the insurance industry.

Key Partnership Results

The integration of Outmarket across over 70 equipped team members at CIA has yielded immediate, measurable results:

Enhanced Client Retention and New Business Growth: Delivering faster, deeper, and higher-quality information to carrier partners and clients has directly aided client retention and helped secure new business.

Rapid Prospecting and Quote Generation: Sales producers enter prospect names to instantly build out risk profiles and itemized question checklists, allowing CIA to go to market faster and secure quotes with unmatched speed.

Streamlined Contract Reviews and Audits: CIA leverages Outmarket internally and for clients to review indemnity language and insurance requirements as well as pre-binding file audits to ensure complete policy accuracy.

Massive Daily Time Savings: Outmarket saves an estimated two to four hours a day per person across 70+ active users, returning thousands of operational hours to the firm annually.

One Hour to Six Minutes: Analysis of hundreds of pages of loss-summary runs was reduced from one hour of manual grinding to just six minutes with verified accuracy, enabling staff to step away from repetitive data entry and enjoy improved work-life balance.

"In the insurance world, a lot of what we do just takes time: comparing policies, comparing quotes, and comparing applicants. What we got out of Outmarket was reducing that time span significantly," said Kevin Hawkinson, Director of Carrier Relations at Commercial Insurance Associates. "We think that it's a vital tool, and the team would probably kick me out the door if I tried to take it away from them at this point. It gives us quicker, better, deeper information to provide to our clients and carrier partners to get quotes back quickly and retain business, while drastically improving our team's daily experience."

CIA's successful adoption was supported by a structured pilot program that cultivated internal champions and subject-matter experts. Adoption snowballed as employees experienced frequent "aha moments" and shared new workflows with colleagues. Outmarket's team worked closely alongside CIA as a mutually beneficial partner, listening to feedback and developing custom workflows tailored to CIA's operational needs.

"Commercial Insurance Associates exemplifies how forward-thinking brokerages can harness modern technology to embody their core values, in their case, demonstrating that 'Speed Wins,'" said Vishal Sankhla, CEO and Co-founder of Outmarket. "By bringing AI workflows together under one platform built specifically for insurance, CIA has eliminated administrative bottlenecks, empowered its team, and elevated client service at every level. We are thrilled to collaborate with them as they set a benchmark for AI adoption in commercial insurance."

To dive deeper into the strategies and results of this collaboration, Outmarket and Commercial Insurance Associates have released a full case study. The study highlights how Top 100 brokerages can successfully adopt AI to eliminate administrative burdens, boost employee satisfaction, and drive revenue growth.

About Commercial Insurance Associates

Commercial Insurance Associates (CIA) is a Top 100 insurance firm headquartered in Brentwood, Tennessee. With approximately 130 employees and $45 million in revenue, CIA specializes in complex commercial policy management and risk solutions. Guided by its core motto "Speed Wins," CIA is committed to fast responsiveness, uncompromised accuracy, and top-tier service for its clients and carrier partners. For more information, visit https://www.com-ins.com/

About Outmarket

Outmarket is the leading AI platform for insurance. Purpose-built for agencies, Outmarket delivers intelligent workflows across commercial, benefits, personal lines, and specialty insurance that turn hours of manual work into minutes. Over 300 of the world's top agencies trust Outmarket to reduce E&O exposure, accelerate client delivery, and unlock new revenue.

Outmarket is headquartered in San Francisco, California. Learn more at https://outmarket.ai/.