Aceso Launches Patient Room Intelligence Advisory Practice

Clinician-led advisory practice helps health systems identify opportunities and build strategies to orchestrate in-room technology to deliver efficiency, satisfaction and measurable ROI

WILBRAHAM, Mass.--(BUSINESS WIRE)--Aceso today announced the launch of its Patient Room Intelligence Advisory Practice, a new consulting service that helps hospitals build an orchestrated strategy for the patient room. The practice is led by Aceso's Clinical Innovation Team: clinical digital strategists and nurse leaders who have designed and implemented patient room strategies in hospitals across the country.

Hospitals are invested in patient room technology and services: virtual care, translation services, smart TVs, interactive patient systems, nurse call, RTLS, smart beds, digital whiteboards and AI-assisted monitoring. Yet much of that technology is underused, poorly integrated with the EHR, and disruptive to nursing workflow. The result is avoidable documentation burden, missed HCAHPS gains and stranded investment.

Aceso's practice brings the clinical experience, process, leadership and knowledge to fix that. Each engagement includes:

• Readiness Assessment — a five-domain scorecard across clinical workflow, technology, data, governance and adoption, with prioritized quick wins.
• Clinical Workflow & Orchestration Strategy — bedside workflow maps and EHR, device and content integration recommendations.
• Optimization and Roadmap — getting more from what hospitals already own, with a phased path toward the "Conscious Room": ambient and agentic AI, virtual care and predictive bedside care.
• ROI Statement and Governance — a board-ready quantification of financial, clinical and experience returns, plus governance and briefings for health system leadership.

The practice is vendor-agnostic, so recommendations are based on what fits each organization.

"The patient room is where care, experience and technology meet, but too often those systems work in isolation," said Shad Williams, Chief Growth Officer, Aceso. "Our team has worked at the bedside and led these implementations. We help health systems build a strategy to orchestrate their systems into a connected experience that gives time back to nurses and creates a patient experience conducive to healing and satisfaction."

Health systems can book a complimentary 30-minute Patient Room Intelligence Readiness briefing with the Clinical Innovation Team at [e-mail].

About Aceso

Founded in 2009, Aceso Interactive is redefining the patient experience with innovative software, tools and advisory services that enhance communication, education and entertainment by delivering user-friendly concierge services at the point of care. The Aceso Sphere platform is used by leading hospitals to create personalized, efficient, intelligent and impactful patient interactions.