IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment

Report Notes Verint’s Key Strengths, Including Strong Essential Analytics Features That Are Easy to Customize

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint^® today announced it has been named as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment.*

IDC MarketScape noted that Verint “provides close AI partnership with its customers, working with them to understand how Verint's technology fits into their own strategy and road map." The report also stated Verint "customers consistently describe Verint's core conversational analytics feature set (transcription, categorization and reporting) as extremely solid and reliable for everyday use."

“Organizations evaluating conversational analytics providers increasingly look for strong technology, trusted partnership and measurable business value,” said Hayley Sutherland, research manager, conversational AI at IDC. “Verint’s customers report powerful, tangible AI outcomes that reflect strength in those areas.”

Daniel Ziv, global vice president, AI and CX analytics at Verint, added, “Mining customer interactions can tell you exactly what's working and what isn’t. With capabilities such as Verint Genie Bot within Verint CX Intelligence, we’re helping organizations understand what’s driving customer outcomes and where to focus next.”

Learn more about Verint's recognition in the IDC MarketScape.

*Source: IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment, #US54117626, September 2026

About Verint

Verint^® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Learn more at Verint.com.

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About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.