Appriss Retail Launches Engage Insights: Providing Retailers Access to Cross-Channel Returns and Claims Data in One Dashboard

With one centralized view, loss prevention specialists, store operations, and financial leaders can drill into returns and claims by customer, store, employee, and SKU

IRVINE, Calif.--(BUSINESS WIRE)--Appriss Retail, the total loss platform for omnichannel retailers, today announced the release of Engage Insights, an analytics tool that replaces fragmented returns reporting with a single view of all returns and claims data across channels, customers, product SKUs, and associates. Retailers can view returns trends from a macro, organization-wide view down to a single consumer’s omnichannel behavior.

The solution leans on Appriss Retail’s data intelligence consisting of 20-plus years of cross-retailer transaction data, 250 million unique customer IDs, and delivers 99.99% return decision accuracy. Engage Insights equips loss prevention (LP) executives, store operations teams, financial leaders, and all users with a view into where returns and claims are happening.

Engage Insights Connects Teams Around Their Data

Returns happen online, in-store, and via call center associates, and that data can be scattered. Engage Insights consolidates returns and claims information to help investigate fraud and abuse and connect all teams around ways to reduce total loss. Use cases of Engage Insights include:

• Seeing where and when a denial happens, then reviewing that customer’s full profile: every transaction, channel, and identity in one view.
• Filtering a retailer’s top 50 customers by return volume and organizing by store visits to identify shoppers spreading activity across locations.
• Ranking stores by return volume and average return size, identifying outlier locations.
• Flagging when an associate processes 3x more returns than their peers, supporting internal investigations.
• Investigating a spike in returns for a specific SKU to see if there’s a product defect or a mismatch between the online listing and what customers receive.

“Returns have never been a standalone LP problem; finance, operations, e-commerce, merchandising, and all teams have a stake in it,” said Michael Osborne, CEO of Appriss Retail. “Engage Insights puts the same data in front of every team, uniting them around granular retail loss trends. A bump in returns in one store turns into a conversation between departments to find a better way to prevent further bleeding margin down the line.”

Engage Insights carries over Appriss Retail’s Identity Resolution technology, which includes the ability to link a consumer’s activity across phone numbers, credit cards, email addresses, and other identifiers to build a complete picture of their purchase and return history, regardless of channel. The linking helps retailers prevent abuse by intervening with warnings or denials for high-risk returns. Most solutions that monitor returns and claims think in channels. Engage Insights focuses on the consumer, creating a single view of their cross-channel behaviors to help retailers cut down on returns-related loss.

Appriss Retail’s Engage Insights is a new capability available now; it comes on the heels of the company’s recent launch of the agentic solution Sidekick.

About Appriss Retail

Appriss Retail is the total retail loss platform for omnichannel retailers — unifying returns, shrink, and incident management in one connected platform. Our Data Intelligence layer is the most mature in the industry: 40% of all U.S. retail transactions, 250 million unique customer IDs, and 20+ years of transaction history across channels. That foundation delivers real-time approve, warn, and decline returns and claims decisions at 99.99% accuracy, automatically surfaces the operational risk that matters most, and embeds agentic AI directly into the workflow — balancing margin protection, customer experience, and operational efficiency. The result: retailers move from reactive loss control to strategic profit protection, putting hundreds of millions back to the bottom line. Trusted by 60+ of the top 100 U.S. retailers across 45 countries. Learn more at apprissretail.com.