PROS Launches PROS Kairos, a New Foundation for Intelligent Airline Retailing

Built on a unified data architecture powered by Databricks, PROS Kairos brings together data, intelligence, AI agents, and human expertise in a single platform to help airlines modernize retailing operations with flexibility and control.

HOUSTON--(BUSINESS WIRE)--PROS, the commercial intelligence technology provider that powers modern airline retailing, today introduced PROS Kairos, a new agentic airline retailing platform that brings PROS pricing science, airline data and AI into a single workspace for airline commerce. Combining intelligent workflows, a conversational user experience, and a unified data foundation powered by Databricks, PROS Kairos provides airlines with access to data, insights and automation with fewer manual steps between applications.

The launch follows PROS' February 2026 decision to focus exclusively on travel retailing. Built on more than 40 years of commercial, content and pricing innovation, PROS Kairos gives airlines the flexibility to adopt the capabilities that best fit their business needs while building on the PROS solutions they already use and connecting with the broader retailing ecosystem. This approach preserves existing investments, maintains commercial independence and helps airlines advance toward Modern Airline Retailing on their own terms.

Key features of the PROS Kairos platform include:

• One platform, one workspace — Analysts access data, workflows and insights through a single platform experience, without switching between multiple applications.
• Same platform, different work — PROS Kairos tailors each workspace based on user role, permissions and responsibilities, providing access to the data, actions and workflows relevant to each analyst, particularly to PROS Product Management tools, Product Catalog and Stock Keeper.
• Personalized from the start — PROS Kairos saves user preferences and workspace settings, enabling a consistent and configurable experience across sessions.
• Fewer manual steps — A conversational, agentic interface lets analysts access information, insights and platform capabilities using natural language.
• Open architecture, less integration complexity — Analysts interact with a single platform agent while the PROS Agent Orchestrator is designed to coordinate specialized agents through open-source Model Context Protocol (MCP) connections, reducing integration complexity across airline commerce workflows.

Data Foundation: PROS Kairos and Databricks

To help airlines build and scale AI applications and intelligent agents, PROS is adopting the Databricks Data + AI Platform as the core data and AI foundation powering PROS Kairos analytics and AI initiatives.

Working together, PROS Kairos and Databricks provide airlines with a governed, open approach to connecting market, behavioral and operational data without requiring migration to a single platform. This gives AI agents the enterprise context they need to reason across data while helping airlines maintain control and choice across their data and AI environments. Intelligence developed once can be reused across the Kairos platform architecture, creating a foundation for future innovation and new capabilities regardless of where data resides.

Agentic AI is a foundational capability embedded throughout the PROS Offer platform. PROS plans to extend intelligent agents across airline commerce applications, including offer optimization, dynamic pricing, shopping, group sales optimization and offer marketing. Over time, these capabilities are intended to help airlines automate workflows, streamline operations, and enhance decision-making across commercial functions.

"For decades, airline commercial systems evolved slowly. Today, constantly shifting technology and global conditions can change within days, and standing still is no longer the cautious choice; it is the higher-risk one. We built PROS Kairos around that reality. Airlines need the flexibility to add capabilities quickly without being forced to choose between a fully custom build and a multi-year commitment to a single closed suite,” said Sunil John, CEO of PROS.

"To realize the full potential of modern airline retailing, the industry must move toward agentic workflows. However, AI agents are starved for context if they only look at siloed transactional systems. Anchoring PROS Kairos on Databricks provides the critical shared intelligence layer. It allows airlines to unify vast, disparate data sources so their agents have the deep context necessary to make intelligent, profitable decisions in real time,” said Shiv Trisal, Global Industrials and Energy Go-to-Market Leader at Databricks.

About PROS

PROS is the modern airline retailing transformation partner built for airline commercial independence and measurable outcomes. PROS helps airlines create, price, sell, and optimize offers through a unique combination of airline commercial expertise, proven pricing science, AI, intelligent automation, and an open ecosystem. Backed by more than 40 years of industry experience, PROS enables airlines to increase revenue performance, enhance customer experiences, and modernize retailing operations while maintaining flexibility and control. Learn more at pros.com.