SafeRide Health Marks 10 Years of Transforming Non-Emergency Medical Transportation (NEMT)

Leading Medicaid and Medicare Advantage NEMT platform celebrates a decade of innovation and improved access to care

SAN ANTONIO--(BUSINESS WIRE)--SafeRide Health, a leading technology-enabled medical transportation company focused on improving access to care, today celebrates its 10th anniversary, marking a decade of growth and innovation in NEMT. Founded in 2016 to address the gap between healthcare needs and access, SafeRide now operates one of the country's largest medical transportation platforms, managing more than 12 million rides a year across all 50 states for health plans and state programs.

"We founded SafeRide 10 years ago, in part because of the experience of losing a friend to addiction. The importance of life-sustaining care was obvious, yet we saw people facing barrier after barrier while trying to access care to beat cancer or addiction, or to get care for their kids. Something had to be done," said Robbins Schrader, CEO and co-founder of SafeRide Health. "When we started, many essential medical transport partners relied on faxed requests, paper schedules and manual coordination. That led to stranded members and folks missing critical care. Ten years later, I'm proud of how far we've come thanks to the incredible team, partners and health plans that share SafeRide's vision of creating streamlined, technology-powered access that members can count on."

Since its creation, SafeRide has taken a technology-first approach in an industry historically defined by fragmented processes. By combining real-time eligibility verification; predictive scheduling; AI-driven fraud, waste and abuse (FWA) prevention; and a nationwide network of more than 1,000 credentialed transportation providers, SafeRide has helped health plans reduce missed appointments, lower avoidable costs and improve access for members. SafeRide has a 99.3% ride fulfillment rate, 97.3% on-time performance and a 4.8/5 average member rating. Meanwhile, the company partners closely with payers to ensure program integrity, assigning about 95% of rides algorithmically, which allows the platform to add volume without additional administrative cost.

SafeRide has earned recognition for its growth and innovation, including being named to the 2026 Inc. 5000 and Fast Company Best Places to Work for Innovators lists, alongside companies such as Anthropic, Lyft and Adobe. The company has been profitable since 2024 and continues to expand its footprint among the nation's leading Medicaid and Medicare Advantage plans while advancing its offerings to meet the evolving future of NEMT.

"During SafeRide's first 10 years, we built core infrastructure and performance, including a national network, partnerships with the nation's leading payers and the management of more than one million rides per month,” Schrader said. “The next 10 years will look very different, with members demanding wider options and payers being called on to do more to protect this critical benefit. SafeRide is already working on these problems, delivering a new, member-first, AI-native experience that will meet these needs. The care that matters most still requires someone to be there in person, and our job for the next decade is making sure they get there as seamlessly as possible."

About SafeRide Health

SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. Built for Medicaid and Medicare Advantage populations, SafeRide combines proprietary technology, real-time eligibility, and a nationwide network of credentialed transportation providers to deliver reliable, compliant, and compassionate access to care at scale. Trusted by leading payers and provider organizations, SafeRide treats transportation as part of care rather than as a line item, because the ride is often what determines whether an appointment happens at all. Learn more at saferidehealth.com.