Department of the Navy Honors Navy Federal Branch for Exceptional Service to Military Members

The award honors the service and impact of the Joint Expeditionary Base Little Creek-Fort Story Branch

VIENNA, Va.--(BUSINESS WIRE)--Navy Federal Credit Union earned the Department of the Navy Distinguished Credit Union of the Year award for the 20th consecutive year and the 23rd time overall.

The recognition honors the exceptional service of Navy Federal’s Joint Expeditionary Base (JEB) Little Creek–Fort Story Branch in Virginia Beach, Virginia, and its commitment to advancing military financial readiness. In 2025, the team delivered more than 50 financial education presentations and partnered with more than 30 military-affiliated organizations, supporting over 40 outreach events focused on financial wellness, quality of life and community engagement.

The branch’s impact extends beyond education, helping service members and their families navigate important financial decisions while protecting their financial well-being.

In 2025, the team:

• Served more than 1,500 service members and their families.
• Supported more than 20,000 branch visits and 26,000 member transactions.
• Maintained an average wait time of just 2.6 minutes.
• Earned a 96% Branch Experience Survey score, including multiple quarters with a perfect 100% rating.
• Helped prevent more than $350,000 in potential fraud losses.

“Receiving this recognition for the 20^th consecutive year reflects our unwavering commitment to the military community,” said John Menoni, senior vice president of branch operations at Navy Federal Credit Union. “Our JEB Little Creek-Fort Story team lives our mission every day by helping service members and their families build financial confidence, overcome challenges and achieve their goals.”

The Department of the Navy Distinguished Credit Union of the Year Award recognizes on-base financial institutions that demonstrate exceptional support for military members through financial education, operational excellence and community engagement. Navy Federal’s recognition for a 20th consecutive year underscores the credit union’s enduring commitment to serving those who serve.

Navy Federal Credit Union: Established in 1933 with only 7 members, Navy Federal now has the distinct honor of serving more than 15 million members globally and is the world’s largest credit union. As a member-owned and not-for-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard Active Duty, Veterans, civilian and contractor personnel, and their families. Navy Federal employs a workforce of over 25,000 and has a global network of more than 380 branches. Navy Federal is contracted to operate the Overseas Military Banking Program under the authority of the Department of Defense, which provides Active Duty military Servicemembers deployed overseas with access to some 60 branches and hundreds of ATMs spread across 10 countries and territories. For more information about Navy Federal Credit Union, visit navyfederal.org.