KLAS First Look: NRC Health Rounding Earns 91.6 Overall Performance Score

Healthcare leaders highlight NRC Health's partnership, ease of use, and customizable rounding workflows in feedback shared with KLAS Research.

LINCOLN, Neb.--(BUSINESS WIRE)--Healthcare leaders are under growing pressure to improve patient experience, support care teams, strengthen safety, and act on feedback faster. A new KLAS Research First Look report shows NRC Health Rounding received a 91.6 Overall Performance Score, as measured by KLAS, providing early insight into how healthcare leaders are using the solution.*

The report, NRC Health Rounding 2026: Early Customer Insights on Rounding, Feedback & the Patient Experience, explores customer experiences across implementation, support, reporting, configuration, usability, and outcomes.

Based on interviews with 11 individuals from 11 healthcare organizations, NRC Health Rounding received A grades for partnership, likelihood to recommend, would buy again, and solution capabilities.*

According to KLAS, healthcare leaders highlighted responsive support, collaborative implementation experiences, flexible workflow configuration, and partnership as key strengths of NRC Health Rounding.

One healthcare leader interviewed by KLAS described the value of centralizing multiple rounding activities in a single solution: “NRC Health Rounding gives us a central hub to track all of that.” - Director

Another executive emphasized the relationship behind the technology: “We really view them as a strategic partner instead of just a vendor that's providing a service for us.” – VP/other executive

“Healthcare leaders are carrying more responsibility than ever before,” said Trent Green, CEO of NRC Health. “They're balancing patient experience, employee engagement, operational demands, and financial pressures all at once. We're grateful to the healthcare organizations that shared their experiences with KLAS. Their feedback reinforces something we believe deeply: rounding creates value when it helps leaders listen better, respond faster, and build trust one conversation at a time.”

The report comes as NRC Health continues to invest in helping healthcare leaders strengthen rounding programs. NRC Health recently introduced ambient listening with agentic AI for leader rounding, expanding its rounding portfolio with capabilities designed to support documentation and follow-through.

The report also highlights lessons learned from implementations, including the importance of executive sponsorship, clear ownership, purposeful rounding practices, organizational training, and collaboration between healthcare organizations and vendors.

Healthcare organizations can access the full report through the official KLAS website. Consistent with KLAS policy, NRC Health encourages readers to access the report through the official KLAS report page.

* Findings are based on interviews with 11 healthcare organizations and are classified by KLAS as limited data.

About NRC Health

For more than 45 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. Ranked #1 Best in KLAS for Healthcare Experience Management in three of the last four years, NRC Health holds a commitment to Human Understanding that helps leading healthcare systems get to know each person they serve not as point-in-time insights, but in the context of an ongoing relationship. Guided by its uniquely empathic heritage, patient-focused approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience and creating strong outcomes for patients and entire healthcare systems.

For more information, email [e-mail] or visit www.nrchealth.com.

About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.