Majesco Intelligent Claims for P&C Recognized as a Luminary and Earned an XCelent Award for Breadth of Functionality in Celent P&C Claims Systems: North America Edition Report

Insurers that connect modernization, AI, and operational transformation to customer affordability, preparedness, and trust will define the next era of insurance growth

MORRISTOWN, N.J.--(BUSINESS WIRE)--Majesco, the insurance industry’s foremost innovator in AI-native and cloud-native software, announced today that Majesco Intelligent Claims for P&C has been recognized as a Luminary in Celent’s P&C Claims Systems: North America Edition report. The solution also earned an XCelent Award for Breadth of Functionality in North America, reinforcing Majesco’s market leadership in the P&C insurance market.

Celent’s report provides an in-depth evaluation of P&C claims systems across functionality, customer base, lines of business supported, technology, implementation, pricing, and support. Majesco Intelligent Claims for P&C was included in the Breadth of Functionality assessment, which evaluates customer feedback on features and functions, overall support for components and capabilities, and product and production support.

"Claims is where the insurance promise is kept or broken, and AI is finally making it possible to keep that promise consistently, at scale,” said Manish Shah, President and Chief Product Officer at Majesco. “With Majesco Intelligent Claims, we've moved beyond augmenting adjusters to rearchitecting how claims work gets done. Role-aware AI agents can bring policy context directly into the workflow, triage and assign work, summarize documents, draft correspondence, and process straight through with full guardrails and audit trails. This recognition from Celent reflects what our customers are already experiencing: faster decisions, lower operating costs, and claim experiences that actually build policyholder trust."

“The claims market is moving beyond simply automating individual tasks toward orchestrating end-to-end workflows using AI agents and natural language interfaces," said Karlyn Carnahan, Head of Celent's North America Insurance practice. "Majesco's latest capabilities reflect this broader industry direction, with AI agents supporting functions such as claim assignment, severity assessment, invoice processing, and other activities throughout the claims lifecycle. As insurers look to improve operational efficiency while enabling adjusters to focus on more complex claims, these types of capabilities are becoming increasingly important.”

Majesco Intelligent Claims for P&C is designed to transform the claims experience with AI-powered automation, scalability, and modern claims capabilities. The solution efficiently manages high volumes of claims, even during periods of inflation or catastrophic events, helping insurers accelerate resolution, reduce costs, and improve customer satisfaction. New task management capabilities bring work into a single view with pre-built templates and greater visibility into notes, attachments, and key claim details. Combined with two-way email in claims, claims file printing, and deep integrations with partners such as OFAC and LexisNexis, Majesco Intelligent Claims for P&C delivers a more intuitive and streamlined experience for users. The solution is part of the industry-leading Majesco Intelligent Core Suite for P&C.

About Majesco

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions, and pension & retirement administration so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants.

In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance at www.majesco.com.