Bilt Expands Bilt OS for Hospitality, Now for Travel Advisors

Hospitality operating system expands Bilt's ecosystem to deliver personalized end-to-end travel experiences, helping advisors capture more bookings while providing 24/7 AI-powered support for clients

NEW YORK--(BUSINESS WIRE)--Bilt, the membership for where you live and the hospitality platform powering the residential ecosystem around it, today announced the expansion of Bilt OS for Hospitality to travel advisors, designed to solve the operational fragmentation that has long existed in the luxury travel advisory industry. Bilt OS for Hospitality was announced on stage at the annual Virtuoso Travel Week Tech Summit in Las Vegas, Nevada.

Bilt has long prioritized travel as a key part of its ecosystem. As the company scaled its orchestration platform across housing and neighborhood commerce, it identified a major opportunity to apply the same approach for travel advisors – professionals who spend significant time managing multiple disparate systems to serve their clients.

"The most hospitable way to manage travel – especially luxury travel – is with advisors, and we heard and saw more and more that travel advisors needed a singular, efficient operating system," said Ankur Jain, Founder & CEO of Bilt. "We built the same end-to-end hospitality infrastructure in travel that's working in housing and dining, and Bilt OS for Hospitality makes travel advisors' lives simpler. It helps them capture more bookings, provide top experiences to their clients, and it's the same playbook within our connected, AI-enabled ecosystem for a reason: solve a real problem for a key group, and the rest follows."

How It Works

Bilt OS for Hospitality, developed directly with and for travel advisors, consolidates some tools advisors currently use and some not currently available in market into a single operating system that combines an online booking platform personalized to an agency’s IATA and PCC, an interactive trip and itinerary builder, Sion commission tracking capabilities, and an agentic concierge that marries technology with the human touch of an advisor. When advisors adopt the platform, their clients also receive a self-booking platform available on demand 24/7 – allowing them to orchestrate their own trips with full advisor support and increasing the share of wallet advisors have from their clients today.

Richard Kerr, GM of Travel at Bilt, added: "Advisors have been managing fragmented systems for years and lacked many of the tools they need. We built something that actually simplifies and innovates on legacy travel technology. With Bilt OS for Hospitality, advisors benefit, their clients benefit, and Bilt benefits. That's the whole model: we built a flywheel where everyone wins."

Built With Advisors, For Advisors

Bilt OS for Hospitality’s core philosophy is unification of fragmented systems, advisor enhancement and efficiency rather than replacement, and a simple guarantee that advisors continue to own their client relationships. They choose which tools to use, which clients to serve, and how to run their business, while Bilt becomes the AI-enabled operating system that makes those choices easier and faster.

Bilt worked closely with an advisory board of well-respected travel industry leaders during the development of Bilt OS for Hospitality – some of whom shared their early experiences with the platform.

"We chose to work with Bilt on developing this offering because from day one, they were ready to listen and engage with us as the subject matter experts," said Eitan Geft, President of Cadence Travel. "That's rare in this space. The result is a platform being built by advisors, with advisors, for advisors, and that gets us truly excited."

"What drew us in, in part, was that Bilt didn't come with a predetermined solution," said Lianna Guttzeit, Executive Director of SmartFlyer. "They came in with questions. They wanted to understand how travel advisors actually work, what challenges we face, and what would create meaningful value for our businesses. That collaborative approach is helping build a platform that reflects the realities of our industry and has the potential to move it forward."

"Bilt asked us to help build this, not just test it," said Heather McIntyre, Director of Technology & Finance for Travel Experts. "They're treating us as partners in development. That level of respect and engagement tells you everything about what Bilt OS for Hospitality will be, and I’m very pleased that it's designed with our voice embedded in it from the start."

Bilt OS for Hospitality marks Bilt's third major hospitality marketplace, following housing and neighborhood dining and lifestyle. It underscores the company's broader thesis: that fragmented industries benefit from operating systems that consolidate legacy systems, improve efficiency, and create seamless end-to-end experiences. In travel, this means advisors and their clients can now orchestrate experiences together within a connected ecosystem.

Travel advisors interested in learning more about the Bilt OS for Hospitality can sign up for early access at travel.bilt.com.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the hospitality platform powering the residential ecosystem around it. For members, Bilt makes where our members live the center of their lives – allowing them to earn rewards on housing payments, access neighborhood services, build a path to homeownership, and redeem points across a best-in-class travel and lifestyle ecosystem including airlines, hotels, boutique fitness studios, neighborhood restaurants, and more. For partners, from residential properties and neighborhood merchants to travel advisors, Bilt's hospitality platform provides the tools to deliver exceptional customer experiences and build deeper relationships with residents. The Bilt Alliance spans more than 6.5 million homes across the country, developed in partnership with some of the nation's largest residential owners and operators. Bilt boasts the highest value rewards currency on the market today. For more information, visit www.bilt.com and download the Bilt app.