-

Customers Rank Verint No. 1 in 10 TrustRadius Categories

Recognition Spans Across CX Automation, Workforce Management, CX Analytics and Voice of the Customer Solutions

MELVILLE, N.Y.--(BUSINESS WIRE)--The most credible endorsement in enterprise software comes from customers who use it daily. And Verint®’s customers are definitive: its solutions ranked No. 1 in 10 TrustRadius categories.*

The most credible endorsement in enterprise software comes from customers who use it daily. And Verint®’s customers are definitive: its solutions ranked #1 in four TrustRadius categories.*

Share

The rankings draw on more than 500 ratings and verified customer reviews across Verint’s product portfolio, submitted by contact center and CX leaders.

“Buyers rely on TrustRadius because our rankings are based on verified customer reviews, not vendor influence,” said Katie Allison, Senior Manager, Research & Insights at TrustRadius. “Verint earning that recognition tells prospective buyers that its own customers stand behind these solutions.”

The rankings include:

Teresa Anania, chief customer officer at Verint, added, “Our customers are at the center of everything we build. These rankings prove we’re solving real problems, delivering measurable outcomes and not just shipping features.”

Verint also recently won TrustRadius Buyer’s Choice Awards in the contact center and workforce management categories.

Visit Verint’s vendor page on TrustRadius to learn more about how its AI-powered solutions can provide stronger, faster, measurable outcomes.

About TrustRadius

TrustRadius, an HG Insights Company, is a buyer intelligence platform for business technology. Through comprehensive product information, in-depth customer insights, and peer reviews, buyers are enabled to make confident decisions, including navigating the AI-generated answers now shaping how they discover and evaluate solutions. TrustRadius also empowers technology brands to capture and activate the authentic voice of customers, optimize their presence for generative search, and engage more buyers effectively both on and off TrustRadius. TrustRadius was acquired by HG Insights in June 2025.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Learn more at Verint.com.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Parent, LP or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

* Verint ranks #1 in these TrustRadius categories as of July 30, 2026. Rankings are updated regularly and may change over time

Contacts

Media Relations
Andi Barnett
andrea.barnett@verint.com

Industry:

Verint

Release Versions
English
Hashtags
#AI
#CX
#CXAutomation
#TrustRadius

Contacts

Media Relations
Andi Barnett
andrea.barnett@verint.com

Social Media Profiles
Verint LinkedIn
Verint Twitter
More News From Verint

Leading Insurance Provider Generates Estimated $12 Million in Annual Value With Verint QM Intelligence

MELVILLE, N.Y.--(BUSINESS WIRE)--Most contact centers evaluate only a small sample of customer interactions, leaving gaps in quality and compliance visibility. One insurance provider is generating approximately $12 million in annual value with Verint® QM Intelligence by expanding evaluation coverage and reducing manual effort through automation. QM Intelligence is part of Verint’s award-winning conversational intelligence and analytics portfolio. Across its various commercial lines of business,...

IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® today announced it has been named as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment.*IDC MarketScape noted that Verint “provides close AI partnership with its customers, working with them to understand how Verint's technology fits into their own strategy and road map." The report also stated Verint "customers consistently describe Verint's core conversational analytics feature set (tran...

Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® today announced it was recognized as a Leader across four 2026 ISG Contact Center Buyers Guide evaluations covering AI Self-Service, Contact Centers, Customer Interaction Analytics and Workforce Engagement Management. The company was also designated an Exemplary provider in all four evaluations, reflecting consistent performance across categories organizations rely on to reduce friction, improve decisions and deliver measurable CX outcomes.In addition, Ve...
Back to Newsroom