Genesys Xperience 2026: Winning in the Agentic Era Starts Here

Xperience 2026 brings together leaders from top brands including Vanguard, Blue Cross Blue Shield of North Carolina, Electrolux and Roche to share how innovators are advancing autonomous CX today

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Xperience 2026, the premier customer experience (CX) and AI event of the year, taking place Sept. 1 - 3, 2026 at the Wynn Las Vegas Resort.

Xperience 2026 is where enterprises learn to lead in the agentic experience orchestration era. Through keynotes, sessions and hands-on workshops led by Genesys experts and executives from leading global organizations, including Vanguard, Blue Cross Blue Shield of North Carolina, Roche, M&T Bank, Electrolux and Global Payments, attendees will gain practical insights for operationalizing AI at scale across the enterprise. Through keynotes, sessions and hands-on workshops, programming will explore how organizations are using agentic orchestration to connect customer experience and enterprise workflows to drive business outcomes. Attendees will learn strategies for human and AI collaboration, embedding AI across customer journeys and building the governance frameworks needed to support responsible innovation and business impact.

Genesys Chairman and CEO Tony Bates will kick off the event, defining the next chapter of the experience economy and showing how agentic orchestration is creating new opportunities for organizations to drive growth, loyalty and operational efficiency. He will explore how advances in AI are reshaping the relationship between organizations, customers and employees — and what it takes to lead in this new era.

Additional mainstage moments from Genesys leaders include:

• Chief Technology Officer Glenn Nethercutt and Senior Vice President and Head of Product Mike Szilagyi will explore the new operating model required for autonomous customer experience and demonstrate how AI, data and orchestration are helping organizations turn every interaction into a meaningful outcome.
• Chief Customer Officer Scott Cravotta, Senior Vice President of Customer Engagement and Advocacy Janelle Binder and Senior Vice President, Customer Success-EMEA Neil O'Donoghue will be joined by customers and partners to share how leading organizations are turning AI investments into measurable business value. Through real-world transformation stories, they will highlight lessons learned, adoption strategies and the impact of AI orchestration on customer experience, workforce engagement and operational performance.

In addition to the broader event programming, Xperience 2026 will feature Executive Perspectives, an exclusive leadership experience designed for senior executives shaping the future of AI, customer experience and business transformation. Attendees will gain insights from influential thinkers at the forefront of leadership, innovation and emerging technologies, including Azeem Azhar, Sallie Krawcheck and Shawn Achor.

To close out the event, attendees will hear from acclaimed author, educator and world-renowned adventurer Erik Weihenmayer, whose achievements include becoming the first blind person in history to summit Mount Everest and one of only a handful of individuals to complete the Seven Summits. Attendees will walk away with a renewed mindset for pushing boundaries, practical insights on leading through ambiguity and a clear reminder: the organizations that thrive aren’t the ones that avoid uncertainty — they’re the ones that learn to navigate it.

To explore the agenda and register for Xperience 2026, visit https://www.genesys.com/xperience

About Genesys

Genesys^® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

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