Ondaro Promotes Three Delivery Leaders to Vice President as Clients Look for Guidance Through AI-Driven Transformation

Leadership moves deepen Ondaro's consulting, technical delivery, and portfolio governance practices as the Elite Pure-Play ServiceNow Partner expands its transformation work

SAN DIEGO--(BUSINESS WIRE)--Ondaro, a pure-play ServiceNow Elite Partner focused on AI-enabled transformation, today announced the promotion of three delivery leaders to Vice President: Christine Morris, VP of Consulting; Marc England, VP of Technical Services; and Susan Lucas, VP of the Strategic Portfolio Management Office. Together, the three now hold end-to-end accountability for how Ondaro designs, builds, and governs ServiceNow programs across its client base.

“We want to congratulate Christine, Marc, and Susan on these well-deserved promotions,” said Chris Chute, Chief Delivery Officer of Ondaro. “These three delivery leaders have made a huge impact not just for Ondaro but for many organizations across a wide-range of industries on the ServiceNow platform. They are the leaders in the ecosystem who are staying ahead of the trends and deserve titles that reflect not only their career paths, but Ondaro’s growth in the era of AI.”

The promotions come as enterprise ServiceNow programs get more complex and clients want advisory partners who can connect strategy to outcomes on where AI fits. Ondaro built this leadership structure to answer that directly: one leader owns the business process and consulting side, one owns technical delivery, and one owns the governance and portfolio management that keeps programs on track.

About the New Vice Presidents:

Christine Morris, Vice President, Consulting
Christine leads Ondaro's functional consulting practice across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM, SPM, and Public Sector Digital Services, with end-to-end accountability for consulting outcomes on Ondaro's most strategic engagements. She brings 20+ years leading Fortune 500 digital transformation, with deep expertise in governance, compliance, and strategy, and is driving the adoption of Now Assist, AI agents, and workflow intelligence across her team's engagements.

Marc England, Vice President, Technical Services
Marc leads Ondaro's technical implementation and development practice, covering architecture, delivery, and integrations, with end-to-end accountability for technical outcomes on strategic engagements. He oversees Ondaro's Certified Master Architect and Certified Technical Architect cohorts, has spent more than a decade at Ondaro rising from Solution Architect to Vice President, and champions Now Assist and agentic AI patterns across every implementation.

Susan Lucas, Vice President, Strategic Portfolio Management Office
Susan leads Ondaro's Strategic Portfolio Management Office, the governance backbone for delivery quality across every engagement, with end-to-end accountability for portfolio governance, methodology, and financial performance. She brings 20+ years in portfolio, program, and project leadership, has led transformation programs exceeding $80 million, and is driving AI adoption in portfolio management, including AI-assisted risk identification.

"At Ondaro it's simple: customer-first, expert-led, AI-accelerated, and in that order,” said Jeff Gregory, CEO of Ondaro. “AI doesn't know your business, and the human side of this work is not something you can replicate. What makes Christine, Marc, and Susan special is that they bring both. They have spent years in the trenches with our customers, and they were also the first ones to jump on Now Assist and agentic AI and put those tools to work on real engagements. That combination of deep experience and the newest tools is exactly what turns AI from an experiment into an outstanding outcome. These promotions are well earned, and these three will keep driving Ondaro forward and delivering for our customers the way they have every single day."

About Ondaro

Ondaro is a ServiceNow Elite Partner that helps organizations realize value from their ServiceNow platform quickly and where it matters most, including putting AI to work with the governance needed to scale it. With deep expertise across IT, HR, customer service, risk, and asset management, Ondaro works with clients in financial services, healthcare, manufacturing, government, and other industries to simplify workflows and build the operational foundation for what comes next. Learn more at ondarowave.com.