HigherGround Launches AI-Powered AutoCall Transcribe for Public Safety Agencies

COLUMBUS, Ohio--(BUSINESS WIRE)--HigherGround today announced the launch of AutoCall Transcribe, a new AI-powered capability that converts live and recorded emergency communications into accurate, time-synchronized text across its software suite, including Capture911, Live911, and Calibre.

By transforming conversations into searchable, structured data in real time and after the call. AutoCall Transcribe enables agencies to accelerate investigations, improve quality assurance, enhance training, and access critical information faster, without manually reviewing hours of audio.

Capture911 is HigherGround's recording, incident reconstruction, and quality assurance platform, deployed in thousands of organizations nationwide. Live911 is the public safety industry’s patented technology to securely livestream 911 emergency calls directly to officers in the field, command staff, and DFR programs while providing precise GPS caller location. Calibre enhances call center performance with call recording, reporting, and evaluation tools.

AutoCall Transcribe is purpose built for public safety, supporting CJIS compliant environments and preserving evidentiary integrity while enabling new levels of operational insight.

"Public safety agencies generate enormous amounts of mission-critical audio every day, but accessing that information has traditionally been time consuming," said Mark Hamilton, Vice President of Product Management at HigherGround. "AutoCall Transcribe makes those conversations instantly searchable and actionable helping agencies respond faster, investigate more efficiently, and improve performance. It also lays the groundwork for the next generation of AI-powered capabilities across our platform."

Attendees of the NENA 2026 Conference & Expo are invited to visit HigherGround at Booth #632 to learn more about AutoCall Transcribe and the company's full suite of public safety solutions or visit www.higherground.com.

About HigherGround, Inc.

HigherGround, Inc. provides reliable software solutions for mission critical communications. Our Capture911 multi-channel recording, incident reconstruction, and QA solutions transform data into actionable intelligence to optimize operations, enhance operator performance, and reduce costs. Live911 is the industry’s first technology to securely livestream 911 emergency calls directly to officers in the field and provide precise GPS map location of the caller, reducing response times and increasing situational awareness to resolve issues in the safest and most effective manner. Learn more at www.higherground.com.