Genesys Chief Product Officer Olivier Jouve to Retire and Join Board of Managers

Glenn Nethercutt promoted to Executive Vice President, Chief Technology Officer and Mike Szilagyi named General Manager, Senior Vice President, Head of Product as part of planned leadership transition

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced that Olivier Jouve, chief product officer, will retire from the company effective June 30, 2026, and will join the Genesys Board of Managers. As part of a planned leadership transition, Glenn Nethercutt, currently chief technology officer (CTO), has been promoted to executive vice president and CTO, expanding his leadership responsibilities across the company’s product and technology organizations.

Mike Szilagyi, currently general manager, product management, has been named general manager, senior vice president, head of product, and will report to Nethercutt. In his new role, Szilagyi will lead product strategy, management, marketing, and experience across the Genesys portfolio.

Jouve has played a pivotal role in the growth and evolution of Genesys Cloud. Under his leadership, the platform grew to serve more than 7,000 organizations worldwide and reached $2.8 billion in annual recurring revenue in the company’s first fiscal quarter this year, growing nearly 35% year over year. He built AI at the core of the platform, positioning Genesys to lead the next generation of experience orchestration.

“Olivier has been instrumental in shaping the Genesys Cloud platform and helping establish Genesys as a leader in agentic experience orchestration,” said Tony Bates, chairman and CEO of Genesys. “His vision, leadership and focus on customers have created tremendous value for organizations around the world. We are grateful for his many contributions and pleased that he will continue to help guide the company as a member of our Board of Managers.”

“It has been a privilege to work alongside such talented teams and serve our customers around the world,” said Jouve. “Together, we built Genesys Cloud into an AI Experience Orchestration platform that helps organizations unlock new levels of operating efficiency and customer loyalty. I have tremendous confidence in Glenn, Mike and the broader leadership team, and I look forward to supporting the company’s continued success as a member of the Board.”

Nethercutt’s tenure with Interactive Intelligence and Genesys spans more than 13 years. He currently leads the company’s global research and development organization and has played a key role in the architecture, scale and evolution of Genesys Cloud while helping shape the company’s AI strategy.

“Genesys has never been better positioned to help organizations harness the power of AI to deliver more personalized, efficient and empathetic experiences,” said Nethercutt. “We’re in the early stages of a significant market opportunity, particularly as agentic AI expands what businesses can automate and orchestrate across customer and employee journeys. I’m excited to partner with Mike and our teams to build on our momentum and continue creating value for customers.”

A longtime Genesys leader, Szilagyi has helped define the company’s product direction and AI strategy. In his new role, he will focus on advancing a unified product vision, accelerating innovation and delivering differentiated customer value across the portfolio.

About Genesys

Genesys^® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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