Upshop Unveils AI Innovations That Drive Retail Performance

From Insights to Actions: New Capabilities Bring AI to Grocery Aisles and Help Retailers Better Serve Customers and Boost Profits

AUSTIN, Texas--(BUSINESS WIRE)--Upshop, the leading provider of AI-powered retail operations software, announced today several innovations at its Altitude 2026 conference being held in Denver, Colorado.

Upshop is introducing several new innovations to help retailers, large and small, streamline their operations. These intelligent solutions enable retailers to predict customer needs with greater precision, act faster in-store and ultimately turn better decisions into stronger financial results. Upshop’s new product launches and additional capabilities come as a result of direct customer feedback and a significant amount of product usage data that underscores the key needs of retailers and top trends in the market.

“Retailers today aren’t just managing inventory; they’re working to better understand and serve their customers in real time,” said Mike Sanders, CEO, Upshop. “AI is transforming how retailers operate, but more importantly, how they connect with their customers. The innovations we’re unveiling bring intelligence directly into the flow of store operations, helping grocers move from reactive decisions to proactive, customer-first performance.”

Upshop Delivering AI Today

Upshop’s agentic AI continuously interprets signals across demand, inventory, labor, and waste to autonomously identify priority actions and orchestrate execution at the store level. It doesn’t just provide insights it converts them into real-time, guided tasks that align teams, optimize decisions, and ensure consistent execution across every location.

Upshop officially launched its Cockpit, the action layer that unifies insights from across the platform and leverages powerful AI capabilities to translates them into clear, prioritized tasks for store and field teams, ensuring nothing critical is missed. By turning real-time signals into guided execution, Cockpit empowers retailers to align teams at scale, act with confidence, and consistently drive better operational outcomes.

Additional innovations include:

• Upshop Commissary 360 – The latest addition to the Upshop 360 platform, Commissary 360 centralizes production planning, enabling retailers to align output with real demand across multiple locations through a single, connected workflow. By streamlining recipes, scaling production, and improving traceability, it helps reduce waste, maintain consistency, and improve margins across fresh operations.
• Elevate Program – Upshop’s Elevate program is a structured upgrade framework that accelerates retailers’ transition to its AI-ready cloud platform, delivering faster time to value through loyalty incentives, standardized migration pathways, and accelerated implementation. It empowers customers to modernize operations seamlessly unlocking immediate access to AI-driven insights, automation, and improved store performance without disrupting day-to-day business.

Upshop 360 features a platform-level open API that enables grocers to integrate their Upshop solutions with their existing systems. Upshop 360 unifies supply, demand, inventory, production, and execution into a single intelligent platform that empowers retailers to optimize operations, reduce waste, and drive profitable growth across every store.

The company’s Altitude 2026 conference includes a keynote by Fred Voccola, award-winning author of the book, The Coming Disruption. Voccola will discuss how AI is transforming all industries, cautioning that those who don’t adopt the technology will be left behind.

Altitude 2026 would not be possible without the generous support of our partners, Aperion, Ravyx, Scandit, Shipt, SPS Commerce and Zebra Technologies.

About Upshop

Upshop is the leading global provider of AI-powered retail operations software, helping grocers and convenience stores sell more and waste less through a unified platform that synchronizes forecasting, ordering, production and inventory across the store. From foodservice and general merchandise to DSD and e-commerce, Upshop empowers over 450 retailers and 55,000+ stores worldwide to manage mission-critical operations and make better decisions, faster actions and more connected teams, improving labor efficiency, reducing shrink and driving profitability. Visit Upshop 360 to learn more.