Mosaic AI Launches AI Platform as Alternative to Agentforce for Enterprise B2B Support Teams

• Mosaic is built for enterprise B2B companies where support teams manage expanding product portfolios, fragmented systems, and technical customer needs
• The platform deploys on top of existing systems including Salesforce, Zendesk, Jira, Confluence, and Slack
• Customers report cutting cost-per-case by 39%, reducing support chats by up to 37%, and achieving ROI within a single quarter

TEL AVIV, Israel & TORONTO--(BUSINESS WIRE)--Mosaic AI today announced the launch of its enterprise AI platform, an alternative to Agentforce for B2B enterprises looking to reduce operational costs, resolve customer issues faster, and turn customer data into measurable business outcomes.

The platform is built for B2B organizations where support teams manage large product portfolios, fragmented systems and technical customer needs. As AI accelerates product development cycles, the challenges for support teams to keep pace with the volume of new products and features is growing, creating demand for purpose-built AI infrastructure. Built by AI PhDs, Mosaic’s enterprise AI platform connects data from hundreds of fragmented tools, enriches it with the unique context of a company's products, customers, people, and processes, and powers a suite of ready-made agentic AI products that deploy in weeks and reduce operational costs by up to 30 percent.

“Existing AI tools struggle to handle the complexity that comes with supporting B2B enterprises," said Alon Talmor, founder and CEO of Mosaic AI. “They lack the product, customer and organizational context to deliver the right information to customers and the internal teams that support them. As AI enables developers to ship much faster, that gap is only getting wider. Mosaic was built for these complex, multi-product environments.”

The launch marks the company’s shift from Ask-AI, an enterprise AI assistant, to a platform built for enterprise B2B support teams.

Built for B2B Complexity

Most enterprise AI tools are built for simple service requests, repeatable questions, and single-product contexts. Enterprise B2B companies operate differently. A single customer issue can depend on product version, configuration, account history, past escalations and engineering context. That problem is growing as AI makes it faster and cheaper to build and ship new products and features. Every release adds more knowledge and complexity for customer-facing teams to manage.

Mosaic starts in Customer Support where case volume, backlog, and cost-to-serve are easiest to measure, then extends into Customer Success and Sales. Built on deep product, customer, and team context, the platform deflects cases, surfaces answers and account history, and recommends next steps for agents, while continuously identifying knowledge gaps and flagging customer or product risks before they escalate.

Mosaic has tripled revenue and average annual contract value over the past year and signed nearly $1 million in new ARR over the past 30 days, including multiple six-figure enterprise deals. Customers typically see proof of value in a five-day pilot and deploy across a support organization in as little as three weeks, with implementation handled by Mosaic.

Customer results:

Mosaic customers are seeing measurable results in weeks, helping complex support teams reduce costs, improve resolution times and maintain custom experience as case volume grows. AssetWorks reduced the cost to resolve a support case by 39% within 90 days. Point of Rental reduced case resolution time by 44%, reached 92% CSAT and reinvested their savings into customer experience.

“We scaled our Mosaic deployment from production pilot to full adoption across multiple business units in under 10 weeks,” said Greg Richards, President and GM of AssetWorks. “The team achieved a 39% reduction in the cost to resolve a support case in the first 90 days.”

“Not only did it cover what we needed out of the box, the vision was there,” said Brooke Ryan, SVP Global Customer Experience at Point of Rental. “There’s so much more that we can do with the platform in the future that I’m very excited about.”

About Mosaic AI

Mosaic AI is an enterprise AI platform for B2B Support, Customer Success, and Sales teams operating in complex, multi-product environments. The platform connects to existing enterprise systems, deploys AI agents across customer-facing workflows, and delivers measurable business outcomes including reduced support volume, lower cost to resolve, and faster resolution times.

Founded in 2022 as Ask-AI by Alon Talmor, an AI PhD and second-time founder who sold his first company to Salesforce.com and served as Chief Data Scientist of Salesforce Data.com, Mosaic is headquartered in Tel Aviv and Toronto with $20 million raised to date. Customers include Rapid7, Kaseya, PrismHR, AssetWorks, and Point of Rental. To learn more, visit getmosaic.ai/book-a-demo.