AI Helped Passalacqua & Associates Increase Case Volume 300%

Through its partnership with EvenUp, the New York personal injury firm quadrupled case profitability, eliminated referral leakage, and doubled demand output without adding staff

NEW YORK--(BUSINESS WIRE)--Passalacqua & Associates, a New York-based personal injury law firm, today announced major operational and financial gains through its partnership with EvenUp, the AI platform built for personal injury law firms.

By integrating EvenUp’s Proactive Personal Injury AI Platform™ and PLAAS™ (Pre-Lit as a Service), the firm increased case volume by 300%, achieved 4x profitability on qualifying cases, and doubled monthly demand output while keeping staffing flat.

The partnership also enabled the firm to eliminate the need to refer out cases, allowing the firm to retain 100% of attorney fees that would have otherwise been lost through referral arrangements.

“Most firms think growth means hiring more people,” said Nick Passalacqua, Managing Director and Principal at Passalacqua & Associates. “We proved that is no longer true. EvenUp helped us scale dramatically while improving speed, consistency, and profitability across the firm.”

Before partnering with EvenUp, the firm faced operational bottlenecks common across personal injury law, including manual medical record review, delayed treatment gap identification, and capacity constraints that forced cases to be referred out.

“Nothing is worse than scrambling for records after an adjuster flags a missing gap and resets the review timeline,” said Passalacqua. “EvenUp surfaces those issues while we are still building the case, which has dramatically reduced delays and improved efficiency.”

To address the problem, the firm turned to PLAAS™, EvenUp’s Pre-Lit as a Service offering, to manage soft-tissue motor vehicle accident cases while internal attorneys focused on higher-value litigation matters. The firm also implemented EvenUp’s Medical Management™, Companion™, Demands™, Express Demands™, and AI Drafts™ solutions across intake, treatment, negotiation preparation, and litigation workflows.

Key results include:

• 300% increase in case volume handled within the same timeframe
• 4x profitability on PLAAS-managed cases
• 66% of fees recovered by keeping cases in-house
• 2x increase in monthly demand output without expanding staff
• 5x weekly demand production during initial onboarding

“EvenUp exceeded our expectations from an ROI perspective,” said Passalacqua. “We are getting more demands out, moving cases faster, and helping clients reach resolution sooner without increasing staff at all.”

About EvenUp

EvenUp is on a mission to close the justice gap with AI-powered technology that empowers personal injury firms to deliver higher standards of representation and fairer outcomes for millions of injury victims. EvenUp is the first proactive AI platform that streamlines workflows, automates documents, and provides actionable insights across the entire case lifecycle. EvenUp is backed by leading investors including Bessemer Venture Partners, B Capital, REV, the venture capital arm of RELX, which owns LexisNexis, Premji Invest, Lightspeed, Bain Capital Ventures, SignalFire, NFX, DCM, and others.