Humana completes $83 million Florida infrastructure investment to deepen coordinated patient care approach

CenterWell Pharmacy® mail order hub creates jobs, utilizes state-of-the-art equipment to help meet growing demand for reliable medication access

ORLANDO, Fla.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM), one of the nation’s leading health and well-being companies, today announced the start of full operations of its newest CenterWell Pharmacy® mail order distribution center, in Orlando, Florida. The $83 million, state-of-the-art facility bolsters capacity for prescription medication delivery across Florida and the country and reinforces Humana’s longstanding commitment to providing members and patients across the Sunshine State with a simpler, more coordinated care experience.

“This economic investment is testament to both our talent pool and the supportive business environment here in Central Florida,” said U.S. Rep. Darren Soto (FL-09). “The CenterWell distribution center strengthens our local economy. It’s important as well to have health care infrastructure right here in Orlando that supports access to critical medication that people need.”

Enhancing Reliable, Direct Medication Access

CenterWell Pharmacy® serves as a mail-order pharmacy for many Humana members and also provides payer-agnostic fulfillment services, most recently through an emerging line of business involving Direct-to-Consumer (DTC) and Direct-to-Employer (DTE) medication access partnerships.

“This new CenterWell Pharmacy reflects both our excitement for growth and our deep commitment to delivering better outcomes for patients,” said Bethanie Stein, Pharm.D., President of Pharmacy at Humana, including CenterWell Pharmacy®. “As demand continues to grow, we are expanding our capacity with modern, high‑performing pharmacies like Orlando, ensuring more people can access their medications safely, reliably, and in a way that supports long‑term adherence and health.”

Celebrating Job Creation and Enhanced Capabilities

The 162,000 square-foot Orlando distribution center can process and dispense up to 64,000 prescriptions per day. The facility employs more than 165 people – including pharmacists, pharmacy technicians, engineers, and software specialists – with plans to hire more to support pharmacy growth. To mark the site’s full operational status, CenterWell® is holding a ribbon-cutting celebration today, to be attended by local dignitaries.

In addition to industry-leading equipment, the facility also boasts operational efficiencies that streamline the safe handling and delivery of both specialty and traditional medication. Nationwide, CenterWell Pharmacy® boasts a dispensing accuracy rate of 99.9992% and has earned a number of accreditations and awards for customer satisfaction and commitment to patient care. The Orlando location is CenterWell Pharmacy’s third U.S. mail-order facility, with others in Arizona and Ohio.

“This distribution center gives us expanded capacity to meet increased demand for timely, reliable medication access, closing the distance when delivering to patients here in Florida and throughout the southeast United States,” said Guillermo Sollberger, Chief Operating Officer for CenterWell Pharmacy®, which includes specialty and traditional mail-order pharmacy, as well as retail pharmacy locations. “The facility also gives us access to a talented workforce in Greater Orlando, an area known for its specialty pharmacy ecosystem.”

Humana’s Patient-Centered Care Commitment in Florida

Humana serves Floridians through an integrated approach. It is the state’s leading Medicare Advantage provider, with more than 1.1 million Florida members; manages Medicaid benefits for more than 540,000 Floridians through Humana Healthy Horizons®; and serves more than 770,000 military service members, retirees, and their families across the state as a TRICARE provider.

Humana’s CenterWell® care delivery organization in Florida employs more than 6,500 people, who staff more than 200 CenterWell®, Conviva®, and MaxHealth Primary Care locations and nearly 50 CenterWell® and Trilogy Home Health branches, and provide pharmacy services across the state.

“As Florida’s senior population continues to grow, CenterWell’s integrated care model offers improved health and simplified care for those we serve. This critical expansion of pharmacy services deepens our commitment to our patients in Florida and to the entire community, including thousands of local teammates," said Sanjay Shetty, M.D., President of CenterWell®. "We are eager to further our mission to address whole health needs by personalizing care that leads to healthier and more fulfilling lives.”

Workforce Training and Career Opportunities

As part of Humana’s commitment to advancing career opportunities and providing an inclusive environment, CenterWell Pharmacy® invests in training programs and resources for those with no pharmacy experience or those transitioning into the industry. Individuals interested in working at the Orlando distribution center can be trained for pharmacy technician licensing at no charge. Current job openings are listed on the CenterWell Pharmacy careers website.

About Humana

Humana (NYSE:HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell® healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

About CenterWell

CenterWell® is a leading health care services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high quality health care that is accessible, comprehensive, and, most of all, personalized. As the largest provider of senior-focused primary care, one of the leading providers of home health care, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell® is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell® is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.