Bonterra Launches Que for Apricot: The Intelligent Assistant for Modern Case Management

New agentic intelligence features help nonprofits scale impact while keeping human judgment in control

AUSTIN, Texas--(BUSINESS WIRE)--Bonterra, a leading provider of ethical AI technology for social good organizations, today announced the launch of Que for Bonterra Apricot—an innovative suite of AI-powered assistive skills designed specifically for case management in high-trust environments where data sensitivity and human oversight are paramount.

The Que skills for Apricot represent a fundamentally different approach to enterprise AI in the nonprofit sector. Built directly into case management workflows, Bonterra Que unlocks more time, clearer insight, and greater impact—so teams can deliver better services to more people.

Apricot stands alone in uniting community-centered case management with enterprise-grade responsible AI. The product currently serves 3,400+ organizations in the human services sector, with over 20 years of dedicated support for nonprofits managing complex, multi-program service ecosystems. With the added power of Que intelligence, nonprofits gain a system built around their community—modeling participants, partners, and providers in one place.

Que for Apricot launches with four core capabilities:

• Participant Snapshot – AI-generated summaries of recent participant activity enable staff to get up to speed instantly across cases, improve handoffs, and spend more time with participants instead of searching records.
• Note Capture – Transforms spoken or written input into structured case notes and reports in real time, eliminating documentation backlogs without sacrificing accuracy.
• Early Intervention Signals – Surfaces patterns like missed check-ins or declining engagement, allowing staff to identify at-risk participants earlier and enable proactive outreach before outcomes are impacted.
• Data Integrity Review – Flags duplicates, inconsistencies, missing data, and outliers, helping organizations reduce last-minute reporting stress and improve data accuracy before audits and submissions.

"This is about enabling more human-centered service delivery, not replacing the humans delivering it," said John Manganaro, Chief Product Officer at Bonterra. "Nonprofits are proving that you don't have to choose between efficiency and ethics. When AI is built with high-trust environments in mind, governance, human oversight, and user control become competitive advantages."

Organizations using Bonterra’s Apricot report exceptional efficiency gains:

• 3.5x more services delivered annually
• 40% reduction in time spent on reporting and analysis
• 40% cost savings on creating and expanding programs
• 35% less time on data entry
• 25% improvement in data integrity and maintenance

"Trust is the currency of nonprofit work," Manganaro added. "We built Que with this reality at the core. Every design decision prioritizes human agency, institutional control, and data protection. It reflects our values and delivers results."

Que for Apricot is available now for Bonterra customers. For more information or to schedule a demo, visit https://www.bonterratech.com/product/apricot.

About Bonterra

Bonterra is the only solutions network built to connect nonprofits and funders across the social good ecosystem. Supporting more than 213,000 organizations and facilitating over $20B in annual giving, Bonterra helps nonprofits, volunteers, funders, corporate partners, and public agencies turn data into action and amplify impact across fundraising, including auctions and events. As the technology leader advancing the effort to raise charitable giving to 3% of U.S. GDP by 2033, Bonterra combines trusted platforms, ethical AI, and continuous innovation to power the next era of good.