Global Relay to Showcase Enhanced AI Surveillance Solution at FINRA Annual Conference

New AI-enabled communications monitoring capabilities built for the demands of regulated financial services

WASHINGTON--(BUSINESS WIRE)--Global Relay, a leading provider of digital communications governance and archiving solutions for global financial services and other highly regulated industries, today announced its presence at the 2026 FINRA Annual Conference with a dedicated Surveillance Command Center — an immersive showcase designed for compliance leaders to experience firsthand how AI-enabled communications monitoring is redefining the standard for surveillance in financial services.

Global Relay has made significant advances across the architecture of its surveillance platform — from the foundational use of large language models (LLMs) to how it reasons about risk, understands conversational context, and adapts to an evolving threat landscape.

A New Standard for Intelligent Communications Monitoring

As financial communications have grown more complex — spanning messaging platforms, collaboration tools, and voice channels — the risk embedded in those conversations has become harder to detect. Global Relay has enhanced its AI Surveillance offering with proprietary features to give financial services firms stronger risk detection capabilities and significantly reduce the false positive rates that have long overburdened compliance teams.

These enhancements differentiate Global Relay’s solution by four core capabilities, each addressing a structural limitation in how legacy and competing solutions approach communications monitoring:

Natively built agentic AI with best-in-class LLM: Rather than using LLMs as a post-hoc explanation layer, Global Relay integrates them directly into message classification. The model evaluates risk as part of the detection process, not after it — dramatically improving detection accuracy and cutting the noise of false positives that drain reviewer capacity.

Contextual message understanding: The platform analyzes complete conversations rather than isolated sentences, assessing intent and meaning across multiple messages in a chat. Business communications are rarely explicit about risk — they rely on implied meaning, slang, sarcasm, and indirect references. By evaluating full conversational context, Global Relay surfaces the risks that fragment-based models systematically miss.

Step-by-step reasoning before generating alerts: Global Relay’s Chain-of-Thought process harnesses the LLM’s agentic reasoning capability to work through a conversation before committing to an alert — not after. This is a fundamental departure from competing solutions that generate a rationale post-alert. The approach improves detection quality and delivers the explainability compliance teams need to confidently justify findings to regulators, auditors, and internal stakeholders.

Adaptable, future-proof architecture. Built to employ the latest LLMs as they evolve, Global Relay’s architecture addresses emerging risks without requiring constant model retraining. As the regulatory landscape shifts and communication behaviors change, the platform adapts to protect organizations against both present and future risks.

“Regulated firms are managing communications across more channels and more complexity than ever before, and legacy monitoring approaches will not be able to keep up with this pace of change,” said Sahar Kayhani, Chief Product Officer at Global Relay. “We’re continually enhancing our AI monitoring capabilities — from the way we natively harness large language models to how we reason through complete conversations before generating an alert — and have built a solid AI governance framework to provide regulated organizations with the scale and security they need to achieve complete communications compliance.”

Visit Global Relay at the FINRA Annual Conference

Compliance professionals attending the FINRA Annual Conference in Washington, D.C. are invited to visit Global Relay’s Surveillance Command Center in the Mint Room on M4 for a live, personalized demonstration of its enhanced AI Surveillance solution in action. The showcase is designed for compliance officers, surveillance leads, and risk management executives who want to learn more about Global Relay’s innovative yet secure approach to communications compliance.

To book a demo or learn more about Global Relay’s AI Surveillance solution, visit globalrelay.com/products/communication-surveillance.

About Global Relay

Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance solutions enable regulated organizations to meet collaboration, privacy, and security requirements.